Description

Goettl is the total home comfort solution provider, enhancing the quality of life in the communities we serve. Founded in 1939 by Gust and Adam Goettl, their commitment to providing quality and reliable service remains the cornerstone of the company’s values to this day. As Sadie Certified® professionals, we specialize in superior air and water purification, HVAC, and plumbing services in Arizona, Nevada, Southern California, and Texas.

Service Managers are responsible for recruiting, training, and motivating the best and brightest HVAC Technicians and leading them to achieve budgeted monthly, quarterly, and annual gross profit contribution and KPI goals.

Essential Functions

• Call by call manage the progress of the technician during the inspection/diagnostic.
• Focus on 5-star customer experience and positive customer reviews.
• Seeing all consumer sales for all HVAC channels through to completion.
• Lead weekly sales meeting with technicians.
• Assist HVAC technicians with deciding system designs to ensure each customer and home has the most efficient and appropriate design.
• Communicate marketing messaging, campaigns, and promotions to technicians.
• Track and review sales at branch level.
• Conduct bi-monthly sales reviews with technician team.
• Build estimates for technicians.
• Present repair and replacement options to customers via phone or zoom.
• Ensure data collection on every job.
• Ensure Goettl internal compliance measures are met.
• Ensure multiple options are given on every job (minimum 2).
• Manager 3rd party Consumer Financing plans and monitor signed documents.
• Participate in weekly technician training (technical).
• Follow the Service Manager Sales Process.
• Rehash unsold estimates when necessary.
• Time manage the technician team.
• Debrief with and coach technicians on sales process.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• Excellent interpersonal and public speaking skills.
• Excellent written and verbal communication skills.
• Works well under pressure and meets tight deadlines.
• Highly computer literate with capability in email, MS Office and related business and communication tools.
• Fantastic organizational and time management skills.
• Experience in group speaking, training, leading and coaching.
• Meticulous attention to detail.
• Valid Driver's License with satisfactory driving record
• Pass a pre-employment drug screening (Marijuana, Cocaine, Amphetamines, Opiates, Propoxyphene, PCP, Barbiturates, Benzodiazepines, Methadone) and comprehensive background check.
• OSHA 10 certification (Construction and Health) preferred
• US work authorization

Preferred Skills and Qualifications

• 3 years sales experience
• 3 years of experience in HVAC
• 3 years of experience in a manager role
• Service Titan experience

Physical Demands

Continual walking, standing, climbing, stooping, bending, kneeling, reaching, and heavy lifting and carrying. Work in tiring and uncomfortable positions, around gas lines, around fumes and toxic chemicals, outside and inside. Exposure to extreme temperatures. Requires local travel. Reasonable accommodations may be made to enable individuals with disabilities to perform these position specific essential functions.

Goettl is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Goettl is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Goettl are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Goettl will not tolerate discrimination or harassment based on any of these characteristics. Goettl encourages applicants of all ages.