Retail Sales Associates work as a member of a Retail Team of Experts to bring the Metro by T-Mobile brand to life. They’re brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. As a Retail Sales Associate, you will be required to successfully complete new employee training.

Job Responsibilities:

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to smart devices.
• Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate
• How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast 5G
• Why Metro by T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on Metro by T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with Metro by T-Mobile employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Support team initiatives and create an inclusive environment

Qualifications:
- Previous experience in retail sales, electronics sales, or wireless sales is preferred
- Strong organizational skills with the ability to multitask and prioritize
- Bilingual skills (English and [other language]) are a plus
- Excellent communication skills, both verbal and written
- Basic math skills for handling cash transactions
- Knowledge of phone etiquette for answering customer inquiries

We offer competitive pay and benefits, including:

- Competitive compensation is commission based
- Flexible scheduling options
- Employee discounts on products
- Opportunities for career advancement within the company

If you are passionate about providing excellent customer service and have a background in retail sales, we would love to hear from you. Apply today to join our team as a Retail Sales Representative!

Job Type: Full-time

Pay: $11.00 - $15.00 per hour

Expected hours: 40 per week

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Application Question(s):

• Have you been with previous employers for at least 1 year?

Education:

• High school or equivalent (Preferred)

Experience:

• Retail sales: 1 year (Preferred)

Ability to Commute:

• Kokomo, IN (Required)

Work Location: In person