Retail Sales Representatives are responsible for providing superior customer service to all Metro by T-Mobile customers, in an effort to achieve store and sales objectives. Our prepaid retail sales representatives are directly responsible for assisting new and existing customers through an ideal customer experience.

• Greet all customers in a professional, friendly, and timely manner; including answering phones.
• Respond to customer inquiries and process customer requests, including but not limited to the following: name, address, rate changes; update customer account after every transaction, suspensions, disconnects, and taking payments; resolving problems related to equipment, billing, and service.
• Achieve or surpass individual sales targets for products and services which would include New Customer sales, Upgrades, Accessories, and Features on a weekly/monthly basis while achieving the highest level of customer satisfaction.
• Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs all while promoting our brand both inside and outside the store/retail location.
• Responsible for opening, closing and operating the retail facility; including, but not limited to, cash handling and deposits as governed by operations control standards.
• Complete accurate paperwork and transactions according to company policies and procedures.
• Support and conduct all functions within a retail store by complying with policies and procedures. These areas include: inventory counts, store appearance maintenance, and individual work area according to the retail store standards.
• Participate in all required Metro by T-Mobile training programs and meetings.
• Support all functions within a retail store by complying with company standards.
• Assist in other tasks, duties, or projects as assigned by management.

Qualifications:

• Bilingual (Spanish) candidates are strongly preferred.
• Strong written and interpersonal communication skills are required.
• Flexibility to work evenings, weekends and holidays is preferred.

Job Types: Full-time, Part-time

Pay: $13.00 - $20.00 per hour

Expected hours: 25 – 40 per week

Shift:

• 8 hour shift

Ability to Relocate:

• Eau Claire, WI 54701: Relocate before starting work (Required)

Work Location: In person