Retail Sales Associates work as a member of a Retail Team of Experts to bring the Metro by T-Mobile brand to life. They’re brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. As a Retail Sales Associate, you will be required to successfully complete new employee training.

Job Responsibilities:

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to smart devices.
• Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate
• How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast 5G
• Why Metro by T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on Metro by T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with Metro by T-Mobile employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Support team initiatives and create an inclusive environment

Experience:

- Previous experience in retail sales is preferred but not required
- Strong organizational skills to maintain a tidy sales floor and effectively manage inventory
- Knowledge of technology products and ability to explain their features and benefits to customers
- Excellent time management skills to prioritize tasks and assist multiple customers simultaneously
- Cash handling experience, including counting money, making change, and processing credit card transactions
- Ability to sell products effectively by understanding customer needs and offering appropriate solutions
- Familiarity with retail math for calculating discounts, sales tax, and profit margins
- Experience with stock management, including receiving shipments, unpacking boxes, and restocking shelves
- Proven track record of meeting or exceeding sales targets

Bilingual:

- Fluency in a second language (e.g., Spanish) is a plus but not required

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

If you are passionate about providing exceptional customer service, have a knack for sales, and enjoy working in a fast-paced retail environment, we would love to hear from you. Apply now to join our team of Retail Sales Associates!

Job Type: Full-time

Pay: Up to $47,000.00 per year

Benefits:

• Employee discount

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person