Overview

Why GM Financial? 

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. 

Our Purpose: We pioneer the innovations that move and connect people to what matters 

Responsibilities

We are looking for students who are ready to take on stimulating projects and gain exposure to a variety of industrial initiatives.

Our CX Intern has frequent contact with other internal departments, customers, dealers, and external vendors. Key areas of focus include proactively partnering with external business partners, team leaders, and managers to expedite and resolve complex customer and/or dealer issues in a timely manner to support loyalty and brand retention at the time of servicing and promote overall satisfaction, net promoter, and customer effort scores to include all key performance indicators.

Do you enjoy helping others learn? Do you have a love of learning new subjects, modern technology or new business tactics? Do you enjoy writing and designing presentations? If you said yes to these questions, you should consider joining the Customer Experience Team this summer to help create engaging learning experiences for our customers.

Our program offers: 

• 12-weeks of work experience (May 20 – Aug. 9)
• Competitive salary
• Executive and peer networking opportunities
• Independent and team project experiences
• Philanthropic activities
• Career development
• Opportunity to apply for full-time career positions

Qualifications

Job Description 

• Provide remarkable service within any CX servicing channel to impact customer retention and loyalty strategies to create customers for life 
• Capture and deliver an elevated level of service by gathering, processing, consolidating, and analyzing data to promote brand loyalty and increase retention for the GM and GMF brands 
• Monitor and maintain a closed loop feedback process to ensure that all customer requests and expectations are exceeded 
• Establish open communication and build professional relationships with other departments/segments and external vendors, especially Payment Services, Titles/PDP, and Account Services, to enhance the customer experience and secure customer and dealer loyalty 
• Perform account management of complex and high exposure accounts to support customer retention 
• Service accounts through inbound and outbound channels to ensure service levels, account resolution, and timely processing of customer requests 
• Schedule the appropriate account follow-up to ensure customer expectations are met and the highest level of satisfaction is delivered 
• Demonstrate a high degree of professional decorum to represent GMF and GM in a positive manner 
• Manage assigned accounts while promoting a positive brand image and customer loyalty 
• Execute triage account management protocol to deliver immediate resolution to complex accounts while promoting first/second call resolution 
• Champion delivering a WOW customer experience to customers, dealers, peers, and various business partners 
• Execute specialty team processes and strategies as assigned by CX leadership 
• Proactively support goals and objectives that positively impact GM Finacial's strategic alignment to create a customer for life and promote GMF mobility objectives 

Qualifications 

• Must be a current student pursuing a bachelor's degree or higher from an accredited college or university in Instructional Design, Communications, Journalism, or related major with at least one semester remaining upon start of the internship. 
• Must possess a minimum of a 3.0 (out of a 4-point scale) overall GPA. 
• Junior or Senior classification preferred. 
• Strong written and verbal communication skills required. This incumbent will be required to give presentations and communicate with business leaders. 
• Strong analytical, quantitative, problem solving, and conceptual skills required.
• Must be detail oriented and able to prioritize tasks to meet deadlines. 
• Must be able to work independently or in a team setting. 
• Previous internships are considered a plus. 

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. 

Compensation: Competitive pay 

Work Life Balance: Flexible hybrid work environment, 3-days a week in office 

GM Financial does not provide sponsorship for a work visa status for this position. 

If you are interested in any of the areas listed above, please apply here!