Access Transport Tech II

Entity: Glow Networks

Classification: Non-exempt

Reports To: Project Manager

Duration: Up to 3 years

Work Location: Norfolk, VA; Oklahoma City, OK; San Diego, CA

Pay: $35 p/h W2

The Access Transport Tech II is responsible for provisioning and/or configuring aggregate devices, routers, optical access, and/or DWDM equipment, that carries video, data, and/or telephony traffic. The Transport Technician utilizes various applications for implementation, service, test and acceptance (Remedy, NetSmart, NSP, Preside, Granite, Mint, Secure CRT) at customer sites of increased complexity.

Major Tasks

• With limited supervision, prepares, configures, installs and provisions Voice, Ethernet and SONET transport equipment for single and multiple dwelling business locations that will support complex services.
• Inserts access transport equipment into fiber ring.
• Performs access transport equipment maintenance support to include changes, upgrades and migrations, disconnects, decommissions, preparation and configuration in support of fulfillment activities.
• Works with contractors/vendors to ensure equipment is installed and operating properly.
• Creates, updates and closes Remedy tickets and coordinates with change control as needed.
• Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected, to initiate billing.
• Ensures quality of processes, programs and customer satisfaction.
• Complies with all safety procedures and policies.
• Performs end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering.
• Performs all final circuit provisioning and configuration of device and intermediate cross-connects.
• Ensures appropriate iOS upgrade is applied.
• Performs basic functional testing of equipment to eliminate out-of-box failures.
• Packages equipment per work order in preparation for installation.
• Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
• Assists with initial turn-up of CPE equipment.
• Tests and verifies services in conjunction with the install team.
• This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.
• SHOUT Notification Tech Ops – Engineering (Alcatel-Lucent SAM, Cisco Prime Infrastructure, RAMP) (Critical Level)
• Remedy Queues: REG - OPERATIONS CB SVC FULFILLMENT, REG – Engineering CB Access
• Performs other duties as assigned

Qualifications

• HS diploma, GED or relevant work experience
• 2 or more year of experience preferred in related field (e.g. technical support, installation and maintenance)
• 2 or more years of experience working with IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies
• Requires working knowledge and experience with Granite and Mint
• 2 or more years of experience specifically in provisioning and troubleshooting layer II and III networks for commercial customers
• Demonstrated knowledge of performance testing and test equipment
• Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization
• Valid local State Driver’s License and driving record that meets standards
• Preferred
• AS/AA or Technical Certification in related discipline strongly desired (e.g., Technical Operations)
• May have Cisco certification CCNA, CCNP

EEO Statement: Glow Networks. provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information and other characteristics that are protected by applicable law.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. Duties, responsibilities and activities may change at any time with or without notice.