General Responsibilities:

The Access Transport Tech II is responsible for provisioning and/or configuring aggregate devices, routers, optical access, and/or DWDM equipment that carries video, data, and/or telephony traffic. He/she utilizes various applications for implementation, service, test and acceptance (Remedy, NetSmart, NSP, Preside, Granite, Mint, Secure CRT) at customer sites of increased complexity.

Major Tasks

· With limited supervision, prepares, configures, installs and provisions Voice, Ethernet and SONET transport equipment for single and multiple dwelling business locations that will support complex services.

· Inserts access transport equipment into fiber ring.

· Performs access transport equipment maintenance support to include changes, upgrades and migrations, disconnects, decommissions, preparation and configuration in support of fulfillment activities.

· Works with contractors/vendors to ensure equipment is installed and operating properly.

· Creates, updates and closes Remedy tickets and coordinates with change control as needed.

· Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected, to initiate billing.

· Ensures quality of processes, programs and customer satisfaction.

· Complies with all safety procedures and policies.

· Performs end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering.

· Performs all final circuit provisioning and configuration of device and intermediate cross-connects.

· Ensures appropriate iOS upgrade is applied.

· Performs basic functional testing of equipment to eliminate out-of-box failures.

· Packages equipment per work order in preparation for installation.

· Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.

· Assists with initial turn-up of CPE equipment.

· Tests and verifies services in conjunction with the install team.

· This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.

· SHOUT Notification Tech Ops – Engineering (Alcatel-Lucent SAM, Cisco Prime Infrastructure, RAMP) (Critical Level)

· Remedy Queues: REG - OPERATIONS CB SVC FULFILLMENT, REG – Engineering CB Access

· Performs other duties as assigned

Qualifications required on Day 1

· HS diploma, GED or relevant work experience

· 2 or more year of experience preferred in related field (e.g. technical support, installation and maintenance)

· 2 or more years of experience working with IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies

. Requires working knowledge and experience with Granite and Mint

· 2 or more years of experience specifically in provisioning and troubleshooting layer II and III networks for commercial customers

Demonstrated knowledge of performance testing and test equipment

· Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization

· Valid local State Driver’s License and driving record that meets standards

Preferred

· AS/AA or Technical Certification in related discipline strongly desired (e.g., Technical Operations)

Cisco certification- CCNA, CCNP

Job Type: Contract

Pay: $25.00 - $37.00 per hour

Expected hours: 40 per week

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• technical support: 2 years (Required)
• DWDM/ethernet/Sonet: 2 years (Required)

License/Certification:

• CCNA/CCNP (Preferred)
• AS/AA/Technical Certification (Preferred)

Work Location: On the road