We're Hiring!
Dispatch Agent-French Bilingual 
Carrollton, TX/Watertown, WI - Remote

GLORY OFFERS:401k plan with company nonelective contribution in addition to an employer matchEducation Reimbursement, Comprehensive Benefit Package including tuition and adoption assistance, Bonus Opportunities, & Career Advancement

COMPANY OVERVIEW
Glory is a global leader in cash technology solutions,
and together we serve the retail industry across grocery, big-box retailers, convenience stores and entertainment. We
provide unparalleled product quality, service, and support. Our people, culture, and history are essential to helping us
accomplish that mission.

Our cash automation technologies and process engineering services help businesses in more than 100 countries
optimize the handling, movement, and management of cash. While we span the globe, we personally engage with
each customer to address their unique challenges and goals; enhancing staff efficiency, reducing operating costs and
enabling a more engaged customer experience.

We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by
releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the
value that their staff and facilities add to their business.

ROLE PURPOSE
The Customer Service Dispatcher is responsible for dispatching cases to qualified technicians in a timely
manner according to customer SLA’s, engineer hours, availability and skills. Dispatchers process customer
requests for new and existing service calls in a courteous, professional manner through multiple channels
such as phone calls and emails.

MAIN RESPONSIBILITIES:

• Efficiently schedule available service engineers by determining the best fit scenario according to customer
  SLA, engineer hours, availability and skills.
• Accurately and efficiently process customer service requests according to department policies and procedures
• Meet daily targets for department and individual key performance indicators (KPI’s)
• Provide support to customer service engineers and internal customers by handling their inquiries and requests
• Escalate engineer and customer issues and complaints through the proper channels for resolution
• Inform proper internal stakeholders of problems which could jeopardize the to meet customer expectations
  and contractual obligations
• Complete various other tasks as assigned by the Dispatch Supervisor and/or Manager
• Other duties as assigned

REQUIRED EDUCATION AND QUALIFICATIONS
Education Level:
High School Diploma or General Education Degree (GED)

Qualifications:
 Previous customer service or dispatching experience a plus

REQUIRED SKILLS AND COMPETENCIES

• Highly self-motivated with keen attention to detail
• Excellent customer focus and outstanding communication and interpersonal skills
• Strong problem-solving skills
• Ability to work under pressure and effectively prioritize competing demands
• Experience utilizing Microsoft Office products (i.e., Outlook, Word, Excel, Access, etc.)
• Professional and respectful demeanor
• Active participation in process improvement initiatives/projects is a plus
• Ability to work in a virtual fast paced environment
• Team oriented

PAY RANGE:  $14-$19/hour. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

GLORY SPIRITS
The Glory Spirits & Behaviours reflect the values and behaviours that are critical to the ongoing success of Glory and
as such represent the foundations of our behaviour globally to lead us to realise our mission:

Value Creation - strive to create value for customers

Self-Starter - understand the objectives of your own work and are proactive in achieving goals

Collaboration - respect diversity and create a culture of collaboration to work with each other to achieve a common
goal

Integrity - understand Glory’s mission and act with responsibility and pride to realise achievement and act and behave
with high integrity and a strong sense of ethics

Own Growth - leverage our own talent and achieve personal development by adopting a broader perspective; looking
beyond our own work.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned
to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of
personnel so classified.

An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer
It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate
against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected
veteran status, or any other status protected by federal, state or local law governing the Glory Global Solutions, Inc.
location to which this application is submitted.

Third Party Agencies
Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory
reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate
hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a
specific role.

Physical Demands and Work Environment Statement
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to:
1. Stay at their desk for long periods of time.
2. Move to other locations.
3. Use a computer, phone, printer, and headset,
4. Read documentation.
5. Write documentation.
6. The ability to read, complete simple math calculations, and withstand moderate amounts of stress are important
in achieving job objectives.
The Customer Service Dispatcher works from home. The noise level in the work environment is usually quiet. They
may be required to work weekends or holidays to meet business needs.
The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

HR17@us.glory-global.com