Job Description:
The Desktop Support Technician’s primary focus is to provide “white glove” IT support to our end users in our Sioux Falls facility and various remote users. Troubleshooting computer-related issues, and technological problem-solving are at the center of the role’s workday. The position requires great attention to detail, ability to keep up with a fast-paced environment and a customer service first attitude. A successful candidate will have passion for the job and enjoy the challenges that come with ensuring the availability and reliability of the company’s technology infrastructure.
Responsibilities:

• Build, maintain, and troubleshoot team member workstations and laptops
• Setting up, maintaining, and troubleshooting application software used by team members
• Facilitate escalation to external vendors to aid in problem resolution
• Support internal systems including servers, workstations, laptops, phones, and mobile devices
• Provide production systems support (including potential on call rotation)
• Participate in the onboarding of new employees in either a one on one or a group setting
• Participate in internal systems audits monthly ensuring consistency
• Ensure full compliance with consumer lending regulations, established procedures, and policies of the company
• Perform ad-hoc assignments/duties and contribute to special projects as assigned

Education & Other Minimum Requirements

• Associate or bachelor’s degree in related field (or applicable certifications) or equivalent experience
• Minimum of one to three years related experience
• Extensive knowledge of workstation and laptop hardware
• Experience with VOIP solutions
• Experience with Active Directory (AD)
• Experience working with technical and non-technical customers on technology issues
• Experience imaging/building end user workstations
• Drive to complete assignments in a timely manner while clearly communicating and measuring progress
• Ability to lift 35 lbs. unassisted

Bonus points if you have:

• An eagerness to learn and grow your leadership skills
• A drive to succeed, a sense of urgency, and a passion for your work
• An all-around team player attitude

Competitive pay with bonus, and a comprehensive benefits package that includes, but not limited to:

• 401(k) company match up to 4%
• Long Term Incentive program
• Medical, dental, and vision coverage
• Annual HSA contribution of $1,600
• Life insurance, disability, and critical illness
• Birthday holiday
• 2 floating Community Days
• Free snacks and drinks in the office
• Tuition reimbursement program
• Generous PTO, including Paid Parental Leave
• $2,000 Vacation Incentive Plan after 3 years $1,000 Sabbatical Day
• Community funds, wellness funds, and more

Learn more about our benefits by viewing our 2024 Employee Benefits Brochure.
Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise.
Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management.
Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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