Job Responsibilities:
Provide application support, perform business conversions, resolve functional issues and triage application problems to the applications development or system support functions
Conducts an in-depth analysis of service Requests raised by internal / external clients to determine the appropriate course of action
Assists Client Services/Conversions/Help Desk in meeting the client needs by providing review of information relating to impact processing
Troubleshoots real-time Test/Production issues to ensure a smooth running of the impact application within the prescribed productivity time frame
Responsible for supporting the testing of enhancements and fixes, and assist functional testing groups who ensure that the programs are functioning correctly and the enhancements function in accordance with the enhancement specifications
Recommend solutions and identifies required program corrections that resolve issues that clients have in conducting their day to day business.
Ensure that the static data/configuration/setup are accurate in all client regions to minimize functional service requests.
Diagnose and remediate (where authorized) all production and test service requests assigned to the group.
Attending the morning batch issues meetings to review all the Impact end of day issues from the prior night
Attend the internal and external project status meetings to represent all Impact issues and provide current status on all unresolved remedies to management and the clients ( upon request )
Develops and document workarounds for functional issues that client have in test / production environments.
Assist the operations support group and the service personnel in resolving and executing daily operational tasks.

Thanks & Regards

Satya || Professional Recruiter || Globalpoint INC

850 Carolier Ln, Suite 301, North Brunswick, NJ 08902

(C): || F:

Email: