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Client Support Representative
$29k-36k (estimate)
Full Time 2 Months Ago
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Global Tekmed Holdings is Hiring a Client Support Representative Near Las Cruces, NM

Company Information
Global TekMed Holdings LLC is a conglomerate of industry-leading businesses spanning multiple markets, including Sales, Marketing, IT, Management, Accounting, and more. Our primary focus is supporting military veterans and veteran-owned businesses.
Working with the veteran community has inspired an internal culture of hard work and steady growth that is responsible for our success. Team members are given access to valuable resources and high growth opportunities, empowering them to excel in their careers across multiple industries and disciplines.
We are looking for passionate individuals who want to grow their careers and support the military veteran community. Come be a part of something great!
Job Description:
 The ideal candidate will serve as a support pillar by handling inbound and outbound customer service calls and emails, responsive to Management’s request, reviewing client medical records, filing audits, and other administrative duties. They will also check and respond to Microsoft Teams (“Company Instant Message Software”) and check & reply to emails. The candidate must follow the Company's Standard Operating Procedures (“SOP”) and Best Practices. The candidate should have excellent organizational and communication skills, attention to detail, and be able to manage multiple tasks in a fast-paced environment.
Responsibility: 
  • Answer and respond to inbound and outbound customer service calls and emails.
  • Conduct file audits to ensure accuracy and completeness of the records/documents.
  • Download/upload documents to the CRM platform.
  • Respond quickly and efficiently to third-party contractors.
  • Review and Organize Medical Records 
  • Other administrative duties as assigned.
Essential Elements: 
  • Possess visual capability and digital dexterity to operate a computer and other standard office equipment.
  • Make fine visual distinctions upon proofreading written documents and viewing information on a computer screen.
  • Communicate clearly and effectively in person and in writing.
  • Digital dexterity to assemble, retrieve and replace files.
  • Communicate by telephone.
  • Endure prolonged periods of sitting.
  • Speak clearly and articulate messages.
Minimum qualifications:
  • 1 year(s) of experience in customer service, administrative support, or related field.
  • Excellent communication and organizational skills
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
  • Knowledge of CRM software is a plus.
  • Ability to multitask and manage multiple priorities in a fast-paced environment.
  • Detail-oriented and proofreading skills.
  • Excellent phone etiquette
  • Able to work independently and meet deadlines. 
  • Ability to sit at a computer for prolonged periods of time. 
  • Ability to operate a computer and/or laptop through proficient typing, clicking, and viewing a monitor for extended periods. 
  • Must be adaptable and willing to take constructive criticism. 
  • Must be a team player with a positive attitude and strong work ethic.
Minimal Education Requirements: 
  • High school diploma or equivalent
Benefits
  • Medical, Dental and Vision benefits
  • Paid Vacation time
  • Paid Sick time
  • Paid Holidays
  • 401K
Gobal Tekmed Holding LLC is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.

Job Summary

JOB TYPE

Full Time

SALARY

$29k-36k (estimate)

POST DATE

02/23/2024

EXPIRATION DATE

06/23/2024

Show more

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The job skills required for Client Support Representative include Customer Service, Communication Skills, Microsoft Office, Attention to Detail, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Support Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Client Support Representative positions, which can be used as a reference in future career path planning. As a Client Support Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Representative. You can explore the career advancement for a Client Support Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Client Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Support Representative job description and responsibilities

Client support representatives manage client relationships and provide customer support.

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Client support representatives help customers resolve technical problems associated with a product or service.

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They also ensure compliance with standards established procedures for addressing client concerns.

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Client support representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.

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They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

03/21/2022: Medford, OR

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Support Representative jobs

For this kind of job u need to practice active listening and learn to empathize with your customers.

01/28/2022: Terre Haute, IN

Familiarity with your products or services can do good for you as you work as customer support rep.

01/25/2022: Akron, OH

Client support representatives need to be current on technological developments and trends to be effective on their job.

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Client support agents can find out which tickets need their attention the most by creating customized ticket views.

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Soft skills like Teamwork, Customer Satisfaction, Problem Solving, Negotiation and Communication are essential for Customer Support Representative roles and jobs.

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Step 3: View the best colleges and universities for Client Support Representative.

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