Field Service Technician I

Join our dynamic service team for this entry level field service position. Depending on your assigned territory, you will

provide services, repairs and technical maintenance for ATM's, retail point of sale (POS) equipment, locksmithing,

Electric Vehicle Charging (EVC) plus related PC and PC peripherals on customer premises. Our training consists of on the-job mentoring as you might expect, but also formal classroom, virtual and self-paced training for extensive learning opportunities.

You are responsible for :

• Performing maintenance on ATMs (, card reader, printer, reset and test devices, etc.). Electro mechanical repair.
• Performing basic installation functions (, set up and test equipment, pulling cables, mounting devices, installing

locks)

• Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
• Inspecting products for correct operation and resolving noted issues and / or escalating according to established

procedures

• Prioritizing and planning service calls
• Works within a team environment, completes all required paperwork, manages, and maintains service parts inventory
• Contacting the customer with the estimated time of arrival
• Following key / alarm / combination control processes in assigned area of responsibility

What is your goal? Many of our new technicians are looking for an opportunity to develop their skills and pursue a career with our

nationwide service organization. Our technicians come from all backgrounds and experience levels. If you are new to the role, our

training program will give you the skills needed to become proficient servicing ATM, Point of Sale (POS), and many other products.

What is the Role? Our entry level Field Service Technicians respond to basic customer requests for equipment issues. Candidates

will be a part of a team and a territory where customer requests will be assigned throughout the day. Using provided tools and

repair kits, you will travel to customer sites to resolve the issue. Our entry level technicians respond to - calls per day across their

territory.

Climb the Ladder at (DN) : There are opportunities to grow and succeed at DN, and we are proud when our people

achieve more. It shows the fact that so many of our Field Operations supervisors, managers, and directors started as Field Techs

themselves. They know exactly what it takes to thrive and how to best support their team, whether that means onsite backup or

being available to talk through issues. Move up with training and experience. Build a strong foundation for a career that progresses

as you do.

The benefits are clear : Once you successfully complete the day apprenticeship program and are hired as a DN employee, you will

be provided with a company car, uniform clothing, industry leading retirement savings and (k) plans, comprehensive healthcare

insurance options, dental and vision plans, flexible spending, family leave and paid training and time off we offer tuition

reimbursement, employee discounts, and a selection of other programs to support team members and their families.

Quals

Proposed work days and times : ADD INFO Training hours may differ. Subject to change with some variation of possible rotation, weekends, nights, OT.

Approx. ADD INFO travel range.

Primary work location Detroit, MI, . % travel within territory assigned.

To be successful in this team you will :

Have technical interest and aptitude. Strong customer focus. Ability to manage multiple priorities. And be a self-starter.

Requirements :

High school Diploma (or equivalent)

Have a valid driver's license and driving record that satisfies DN’s fleet requirements

Successfully complete background check and drug screening

Drive your personal vehicle for the first days to job sites (mileage will be reimbursed

Physical & Technical Requirements : This is a physical job, so you must have the ability to do the following :

• A valid driver’s license with satisfactory driving record within company-required standards.
• Ability to successfully pass background and drug testing
• Ability to lift pounds and work in close quarters within and around the equipment.
• Familiarity with computers and a variety of consumer communications devices, such as smart phones.
• Travel to / from assigned territories and company facilities, including during inclement weather is essential.
• Service experience or electro mechanical experience is a plus
• You will be driving your personal vehicle the first day of the apprentice program to multiple job sites.

In the Field : Every day brings something different, Field Techs should be comfortable in different settings, for example :

• Inside banks and retail establishments
• Outside in all weather conditions, possibly for extended periods of time.
• Consistent and punctual attendance. The ability to work overtime, weekends, second shifts or participate in an on-call

rotation when scheduled

You must be able to work with little supervision and have the ability to apply common sense, experience, and the theory

towards solving and decision making.

Who you are matters here we’re committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement.

Last updated : 2024-04-27