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Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
2nd Shift and overtime as needed.
Manages the departmental operations for the call center. Interacts with client leadership requiring issue resolution. Oversees the efficiency/quality of monitoring call volumes ensuring Service Level Agreements are maintained. Plans, directs, supervises, and evaluates work flow. Conducts call pattern forecasting activities. Establishes procedures and scripts used by team members. Improves processes, procedures, and productivity based on statistics (total calls, average number of calls on hold, hold times, etc.). Ensures that reporting is accurate and is completed in a timely manner. Manages call list including verifying tracking processes, contact attempts, etc. Resolves systems problems that may affect departmental standards.
Minimum Qualifications
The position listed in this requisition is ineligible for the referral bonus award program.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of the Global Payments/TSYS.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com .
Full Time
Software & Cloud Computing
$49k-70k (estimate)
05/22/2024
06/14/2024
globalpaymentsinc.com
ATLANTA, GA
15,000 - 50,000
1967
Public
JEFFREY S SLOAN
$5B - $10B
Software & Cloud Computing
Global Payments provides payroll administration, Point of Sale, m-commerce and payment processing solutions for businesses.
The job skills required for Supervisor, Contact Center include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Supervisor, Contact Center. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Supervisor, Contact Center. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Supervisor, Contact Center positions, which can be used as a reference in future career path planning. As a Supervisor, Contact Center, it can be promoted into senior positions as an Outbound Contact Center Senior Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Supervisor, Contact Center. You can explore the career advancement for a Supervisor, Contact Center below and select your interested title to get hiring information.