Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Duties

• Develop and deliver internal training courses and programs that target new hire orientation and supportive trainings for those employees 0-6 months into their Heartland career.

• Assist, develop and facilitate training programs that support Advanced Training team projects, product training, sales processes, techniques and effectiveness, consultative selling skills, presentation skills, and phone selling skills.

• Apply foundational knowledge of the Sales Function to design curriculum and content such as: tests, visual aids, etc).

• Select appropriate delivery mechanisms (i.e., classroom, webcast, e-learning, field training, etc).

• Develop and monitor metrics for evaluating training effectiveness.

• Report and track new hires within the sales training program, and help to keep them accountable in completing training requirements.

• Coach and mentor Inside Sales Representatives through sales scenarios and role plays to deepen learning transfer and application.

• Train on a wide array of payments processing, POS, financial products, and Heartland's sales enablement tools.

Experience/Skillset

• Ability to handle multiple responsibilities, personalities, and tasks with limited supervision or guidance while staying within our core principles/practices

• Commitment to the success of salespeople through a variety of learning preferences and receptiveness to ensure maximum effectiveness of our training program

• Strong written and verbal communication skills

• Strong presentation skills

• Solid critical thinking and organization skills

• Strong documentation and problem resolution skills

• Comfortable in both group and 1 on 1 training situations

• Strong interpersonal skills with the ability to motivate and inspire others

• Able to balance multiple projects with the ability to rearrange priorities on short notice

• Confident in providing constructive feedback to salespeople

• An entrepreneurial spirit that's also able to collaborate with others

• Able to work within time constraints to learn a topic & deliver training quickly

• Able to make clear and confident decisions under stressful situations

• A self-learner who strives to be an expert in their field and their own growth and development

• Willing to maintain close and frequent communication with teammates and manager

• Has a growth mindset and upholds professionalism to support a positive work environment

Required

• Pevious Sales Experience

• Previous Coaching/Mentoring Experience

Preferred

• Previous Training or L&D experience

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.