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Global Medical Response is Hiring a Trainer Near Greenwood, CO
With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.
JOB SUMMARY
Trainers are responsible for training all new inbound call associates in how to answering all incoming calls from our clients, their members, member representatives, and medical facilities to set up transportation for medical appointments or to inquire about transportation and responding to these calls appropriately, while maintaining a professional, courteous demeanor. The Trainer will also work on ongoing quality improvement functions and creating and delivering continuous training.
ESSENTIAL FUNCTIONS/DUTIES
*Provides new hire training.
*Develops and maintains online training tools.
*Conducts continuing training for associates.
*Provides feedback for enhancements to supervisors, managers and Quality Assurance Department.
*Maintains all department training materials.
*Performs quality improvement functions.
*Effectively implements training recommendations of Quality Assurance Department.
*Maintains excellent communication and working relationships with management, staff and with Quality Assurance Department.
*Provide weekly updates to Manager or Supervisor.
*Mentors new employees.
*Conduct performance evaluations and works to facilitate individual and team development that drives positive results.
*Perform other duties as assigned.
*Adhere to all company policies and procedures.
QUALIFICATIONS
Experience:
*One year of previous customer service experience.
*Experience in a high stress and high call volume center.
*Prior dispatch/routing experience.
*Prior training/teaching experience.
Education:
*A High School diploma or GED, with ability to effectively communicate (both orally and in writing) in English required.
*B. A. or four-year degree recommended.
Skills:
*Type 30 wpm.
*Multilingual capabilities a plus.
*Knowledge of medical terminology and services.
*Healthcare industry experience.
*Ability to multitask.
*Individual must be computer literate, including an advanced knowledge of Excel, Word, and Outlook.
*Must be extremely articulate and present a professional demeanor and well-groomed appearance in the workplace.
*Demonstrated strong analytical and organizational skills required.
*Ability to perform duties within tight time constraints and handle large volumes of work required.
*Ability to work cooperatively in a team atmosphere required. | Job Description :
WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS Working Conditions:
* Occasionally: Works with others, extended day.
* Frequently: Works alone, face-to-face contact with others.
* Constantly: Works around others, verbal contact with others, inside.
Physical Demands:
* Occasionally: Touching, walking outside, typing 35 wpm.
* Frequently: Walking inside, reaching, kneeling, stooping, bending.
* Constantly: Hearing/listening, clear speech, sitting, seeing.
Mental Requirements:
* Occasionally: Complex reading and writing, memorization, high math skills.
* Frequently: Simple reading and writing, problem solving, judgment, reasoning, decision making.
* Constantly: Analyzing, perception/computation, complex math skills.
GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:
* Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
* One Team - We respect each other and achieve together what no individual can alone.
* Innovation - We are driven to develop solutions that inspire progress.
* Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
* Ownership - We are accountable for what we do and take pride in how we do it.
* Citizenship - We are dedicated to being good stewards in the communities we serve.
REPORTING RELATIONSHIPS
Reports to: Manager
Interrelationships:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. Notice of Nondiscrimination: https://www.globalmedicalresponse.com/docs/site/non-discrimination
EOE including Veterans and Disabled
Job Summary
Full Time
$62k-78k (estimate)
03/27/2024
03/30/2024
amgh.com
DECATUR, TX
50 - 100
1992
Private
$200M - $500M
Related Companies
About Global Medical Response
AMGH is a provider of emergent air and ground ambulance programs.
The job skills required for Trainer include Customer Service, Problem Solving, Communicates Effectively, Organizational Skills, Transportation, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a Trainer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Trainer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Trainer positions, which can be used as a reference in future career path planning. As a Trainer, it can be promoted into senior positions as a Training Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Trainer. You can explore the career advancement for a Trainer below and select your interested title to get hiring information.
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