Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

JOB SUMMARY

The Regional Manager of Clinical Practices oversees the clinical activities within a defined geographic area of the region to support the delivery of safe, evidenced based patient care that is commensurate with company and customer expectations.

ESSENTIAL FUNCTIONS/DUTIES

• Acts as a clinical resource to all caregivers. Maintains a knowledge base of current standards of care and standards of practice and ensures compliance to those standards.
• Maintains all requirements for, and be able to fulfill all essential functions of a crewmember as assigned, with the emphasis on being able to work alongside and observe and evaluate clinical crew member competency and skills.
• Provides guidance and direction to Clinical Educator staff (as applicable).
• Maintains a thorough working knowledge of organizational policies, protocols and relevant accreditation standards. Ensure clinical and patient care systems and programs are implemented and supported to maintain compliance with organizational and accreditation standards.
• In conjunction with clinical practices and clinical quality leaders, participates in the ongoing development, implementation and evaluation of the clinical quality management program designed to measure and ensure that patient care delivered is commensurate with company and customer expectations.
• Respond to and effectively manage clinical and operational concerns within the region in a timely manner.
• Conduct clinical quality assurance investigations according to established GMR procedures. Provide timely updates and loop closure to regional leadership stakeholders.
• Collaborate with the National Director of Clinical Quality and Performance to obtain relevant outcomes reporting and disseminate trends to regional operations and clinical stakeholders.
• Works collaboratively with Medical Directors and regional leadership to ensure alignment of clinical and quality goals and the achievement of performance goals.
• Participates in and audits quality assurance and quality improvement activities at the operations level as directed.
• Participate in the hiring/interview process to ensure the hiring of clinically competent individuals that have the ability to be successful within the transport environment.
• Assists with new hire and operation level orientation as directed.
• In conjunction with GMR Learning and the Regional Director of Clinical Practices, organize and implement standardized quarterly trainings, annual trainings, specialty training assignments and continuing education requirements.
• In conjunction with GMR Learning, serve as subject matter expert for educational content development and evaluation.
• In conjunction with GMR Learning, will contribute subject matter expertise to the planning, development and dissemination of caregiver and outreach education materials.
• Assist with and support accreditation processes (as applicable).
• Assists with the selection, onboarding, mentoring, coaching and performance management of the Clinical Educator(s) and Lead FTO personnel (as applicable).
• Assists the Regional Director with the annual budgeting process.
• Assist the Regional Director in the identification and development of strategic and tactical plans, including project proposals and implementation strategies to ensure organizational clinical standards are met and maintained.
• Assists in auditing and managing employee credentials and training completion requirements.
• In conjunction with regional leadership and the National Director of Patient Safety, participates in the investigation and evaluation of clinical events in accordance with GMR established procedures.
• In conjunction with Clinical Practices leadership and GMR Medicine, participates in the ongoing development, implementation and evaluation of patient care protocols. Actively participate in the evaluation and/or selection of patient care equipment.
• As requested, support the GMR Office of Emergency Management and the Director of Specialty Clinical Services with deployment related clinical needs.
• Perform other duties as assigned

QUALIFICATIONS

Experience:

• Minimum five years patient care experience in the applicable transport mode. (Flight or ALS Transport).
• Minimum one year management experience required.
• Progressive leadership experience preferred.
• Flight experience preferred.

Education:

• Bachelor's Degree or equivalent knowledge and experience preferred
• Just Culture/High Reliability training required

Knowledge, Skills and Abilities:

• Possess the ability to build and lead successful teams
• Model clinical and general professional leadership to all internal and external stakeholders
• Develop and foster a just culture and contribute to a positive work environment
• Ability to multi-task efficiently and has strong attention to detail.
• Understanding of accreditation standards and experience managing accreditation processes preferred
• Collaborates well with corporate and operations leadership.
• Demonstrates a commitment to personal and professional growth through the advancement of clinical and leadership knowledge, skills, and abilities.

Credentials/Licenses:

• Valid nursing and/or paramedic credential appropriate to scope
• Specialty certification applicable to scope preferred (CCRN, CFRN, CEN, FP-C or CCP-C)

WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS

Working Conditions:

• Work is normally performed in an office or classroom environment

Physical Demands:

• Limited physical effort is required with some exposure to physical risk
• Occasional field deployment to specific unscheduled events of varying magnitude

Mental Requirements:

• Critical thinking skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

GUIDING VALUES AND BEHAVIORS

Employee must consistently exhibit our guiding principles:

• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
• One Team - We respect each other and achieve together what no individual can alone.
• Innovation - We are driven to develop solutions that inspire progress.
• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
• Ownership - We are accountable for what we do and take pride in how we do it.
• Citizenship - We are dedicated to being good stewards in the communities we serve.

REPORTING RELATIONSHIPS

Reports to: Regional Director of Clinical Practices

Interrelationships: Regional Vice Presidents, GMR Learning, GMR Safety, GMR Compliance, Revenue Cycle

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing for individuals with a disability.