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POSITION SUMMARY
Responsible for answering incoming emergency and non-emergency calls, triaging calls using Emergency Medical Dispatch (EMD) protocols, dispatching units on emergent and non-emergent calls, management of System Status Plan, and other duties.
RESPONSIBILITIES
Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
Responsible for generating applicable reports and checking for accuracy.
Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
Relays instructions from supervisors, messages, and emergency information.
Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
Follows established parameters/formats in receiving requests for service.
Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
MINIMUM QUALIFICATIONS
High school diploma or equivalent.
Must be able to work nights & weekends.
Must be able to work 12-Hour shifts.
IAED EMD-Advanced certification required within 3 months of hire.
Adult/Child CPR and First Aid certifications required within 1 month of hire.
Skilled in reading and writing English.
Ability to communicate clearly on the radio and telephone.
Ability to record, transmit, and report information accurately.
Ability to efficiently utilize all equipment assigned to him/her.
Ability to manage multiple tasks simultaneously.
Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
Ability to understand basic computer applications.
Must possess IAED EMD-Advanced Certification within 3 months of hire.
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.
Full Time
$39k-53k (estimate)
05/20/2024
06/05/2024
amgh.com
DECATUR, TX
50 - 100
1992
Private
$200M - $500M
AMGH is a provider of emergent air and ground ambulance programs.
The following is the career advancement route for Dispatcher positions, which can be used as a reference in future career path planning. As a Dispatcher, it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dispatcher. You can explore the career advancement for a Dispatcher below and select your interested title to get hiring information.
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Quotes from people on Dispatcher job description and responsibilities
Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliverie
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Dispatchers may dispatch calls for truck drivers, delivery drivers, and emergency responders like medical professionals, firefighters, and police crews.
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A dispatcher selects the vehicle type according to the delicacy, frangibility, and rigidity of the material.
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A dispatcher must think fast, consider many different options, and above all else try to keep himself calm.
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A good dispatcher must be able to coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party vendors, and their supervisors.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Dispatcher jobs
Getting training and certification as a truck dispatcher.
01/02/2022: Evansville, IN
Communicate with all parties before & during the job and getting feedback and updates.
12/25/2021: Eugene, OR
Complete a City employment application.
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Dispatchers should use an understanding tone and approach when communicating with callers.
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Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.
03/06/2022: Tucson, AZ
Step 3: View the best colleges and universities for Dispatcher.