Position: HOUSEPERSON

Reports to: Executive Housekeeper / General Manager

Division: Rooms

Department: Housekeeping

Classification: Non-exempt

SUMMARY:

The Houseperson welcome’s and assists all guests at the hotel, as needed. The Houseperson provides courteous and prompt service to guests and other departments. This position assists housekeeping on assigned floors ensuring that all hotel cleanliness standards are met and operating procedures are followed. 

GENERAL RESPONSIBILITIES:

• Provide the highest quality of service to the guest at all times. 
• Welcome all arriving guests; assists guests with front door and in unloading baggage from vehicles. 
• Always respond to guests and colleagues in a friendly, helpful manner.
• Inspect all public areas to ensure cleanliness standards have been met. 
• Assist room attendants with heavy items such as mattresses and soiled linens. Deliver linens and necessary supplies to room attendants. 
• Collect trash throughout the hotel including: room attendant’s carts, vending areas, offices and restrooms. 
• Respond to guest requests such as delivery of housekeeping supplies (e.g. linens, cots, roll-away beds, etc.) in a timely and efficient manner. 
• Shampoo carpet, sweep, mop, strip and wax floors throughout hotel. 
• Clean rooms, hallways, restrooms and other service areas.
• Maintain housekeeping carts.
• Sort linen, stock room attendant closets, pickup clean linen, and refill each floor pantry.
• Collect soiled linen for laundering. 
• Assist in rotation cleaning duties, including steam clean carpets, polish metal, and other super cleaning tasks as required. 
• Report missing/found items, damage, or merchandise problems promptly to supervisor.
• Perform duties of a room attendant when necessary.
• Wear proper uniform at all times in accordance with the Company Dress Code. 
• Must be thoroughly familiar with Employee Handbook and all policies and rules it contains.
• Must adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the Employee Handbook, Safety Manual, and operating guides.
• Other duties as assigned, of which employee is capable of performing.

SAFETY & SECURITY RESPONSIBILITIES:

• Have a thorough knowledge of emergency procedures. 
• Maintain guest privacy by ensuring Key Control Policy is utilized and ensure no room numbers and/or guest names are given out without proper identification. 
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions observed immediately.

 QUALIFICATIONS:

• High School Diploma or equivalent.
• Computer Knowledge/Skills: MS Windows, basic.
• Professional in appearance and attitude.
• Physical mobility and stamina required.
• Ability to follow instructions, detail-oriented, and service mined.
• Ability to work independently and as a team player.
• Be able to lift, carry, push or pull weight up to 30 lbs.