Position: GUEST SERVICE REPRESENTATIVE. Reports to. Front Office Manager / General Manager. Division. Rooms. Department. Guest Services. Classification. Non-exempt. SUMMARY. The Guest Service Representative is responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Purpose is to assist our guests efficiently, courteously and professi...
Position: BELL ATTENDANT / DRIVER. Reports to. General Manager. Division. Rooms. . Department. Guest Services. Classification. Non-exempt. . . SUMMARY. . The Bell Attendant/Driver works closely with the front desk guest services staff, Management and other hotel departments in providing guest assistance with luggage, transportation and miscellaneous needs. Greet and welcome all guest to the hotel and relieve guests of their lug...
Position: REGIONAL DIRECTOR OF OPERATIONS. Reports to. President. Department. Operations. Location. Corporate Office. Classification. Exempt. . . SUMMARY. . The Regional Director of Operations directs and monitors all short and long-term performance, objectives, and strategic planning initiatives for a specific portfolio of hotels. The Regional Director of Operations is responsible for the effective operational management of th...
Position: CHIEF ENGINEER. Reports to. General Manager. Division. Admin & General. . Department. Props Ops & Maintenance. Classification. Exempt. . . SUMMARY. . The Chief Engineer is responsible for managing all aspects of maintenance staff on a daily basis. Directs, coordinates and performs routine, preventive and emergency interior / exterior maintenance and repairs to obtain optimum efficiency and economy of hotel operations....
Position: GENERAL MANAGER. Reports to. Regional Director of Operations. Division. Admin & General. Department. Executive Office. Classification. Exempt. . SUMMARY. . . The General Manager oversees all aspects of property management and hotel operations including: guest relations, front desk, housekeeping, maintenance, finances, team building, and staff development. The General Manager must possess strong communication skills, b...
Position: REGIONAL DIRECTOR OF OPERATIONS (ATL Market). Reports to. President. Department. Operations. Location. Corporate Office. Classification. Exempt. . . SUMMARY. . The Regional Director of Operations directs and monitors all short and long-term performance, objectives, and strategic planning initiatives for a specific portfolio of hotels. The Regional Director of Operations is responsible for the effective operational ma...
Position: GUEST SERVICE REPRESENTATIVE. Reports to. Front Office Manager / General Manager. Division. Rooms. Department. Guest Services. Classification. Non-exempt. SUMMARY. The Guest Service Representative is responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Purpose is to assist our guests efficiently, courteously and professi...
Position: SECURITY / LOSS PREVENTION. Reports to. General Manager. Department. Security & Loss Prevention. Classification. Non-exempt. . . SUMMARY. . Security and Loss Prevention is responsible to protect and safeguard all hotel guests, employees, their belongings and all hotel assets. Responsible for preparing daily incident reports, requisitions and other inter office memos and ensure that all allegations of the crime and oth...
Position: MAINTENANCE ENGINEER. Reports to. Chief Engineer / General Manager. Department. Props Ops &. . Maintenance. Classification. Non-exempt. . . SUMMARY. . The Maintenance Engineer performs repairs and preventative maintenance work to ensure hotel maintenance quality standards are achieved and maintained. Keeps all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel. And to ...
. Position: Housekeeper. Reports to. Executive Housekeeper / General Manager. Division. Rooms. Department. Housekeeping. Classification. Non-exempt. . The Housekeeper welcome’s and assists all guests at the hotel, as needed. The Housekeeper provides courteous and prompt service to guests and other departments. This position assists housekeeping on assigned floors ensuring that all hotel cleanliness standards are met and operati...
Position: GUEST SERVICE REPRESENTATIVE. Reports to. Front Office Manager / General Manager. Division. Rooms. Department. Guest Services. Classification. Non-exempt. SUMMARY. The Guest Service Representative is responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Purpose is to assist our guests efficiently, courteously and professi...
Position: LAUNDRY ATTENDANT. Reports to. Executive Housekeeper / General Manager. Division. Rooms. Department. Housekeeping. Classification. Non-exempt. . . SUMMARY. . The Laundry Attendant is responsible for processing of soiled linen on a daily basis. Responsible for maintaining the laundry in a clean and orderly state. . GENERAL RESPONSIBILITIES. . Provide the highest quality of service to the guest at all times. Received so...
