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Position Summary
Global Agility Solutions is currently hiring call center supervisors to join our stellar customer service team to enable customer satisfaction and a positive service experience.
The primary function of the call center supervisor is to coach and motivate call center representatives (CSRs) as they field calls from clients.
The call center supervisor will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls.
They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration.
You should be supportive, communicative, and attentive.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following :
Minimum Qualifications (Knowledge, Skills, and Abilities)
Requirements :
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position.
Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.
The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
Last updated : 2024-05-10
Full Time
Durable Manufacturing
$54k-73k (estimate)
05/11/2024
06/21/2024
forria.com
Austin, TX
<25
Durable Manufacturing
The job skills required for Call center supervisor include Call Center, Customer Service, Leadership, Coaching, Problem Solving, KPI, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Call Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Supervisor jobs
An excellent call center supervisor must have customer service and supervisory experience.
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Exceptional Communication Skills.
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Excellent Problem-Solving Skills.
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Focus on Agent Engagement and Retention.
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Spend Five Minutes Reviewing Yesterday’s Calls.
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