Job Description:

POSITION SUMMARY:

Assist in maintaining a high level of customer satisfaction through homeowner calls to the office and through phone etiquette. Support new homeowners during their warranty period; answering questions, assuring work is completed timely. Maintain a team-player attitude both with co-workers and sub-contractors.

KEY DUTIES AND RESPONSIBILITIES:

* Answering a high volume of phone calls in a timely and professional manner * Helping homeowners calling the service department with their questions and submitting new service requests on their behalf. * Schedule service request reviews with superintendents for homeowners submitting new issues. * Take the time to go over all open issues with homeowners, if requested. * Responsible to dispatch emergencies, when necessary. * Advise Management of any situation that requires immediate management involvement. * Follow-up with sub-contractors to ensure all work tickets are being completed according to GL Homes’ guidelines. * Administrative duties, including; answering busy phones, filing, scanning, faxing, data processing, picking up messages and returning calls in a timely manner, reception. * Follow-up with AWA’s (Additional Work Authorization) to ensure the sub-contractors are being paid in a timely basis. * Other related duties and projects as assigned by management