Job Description:

Position Summary:

Assist in maintaining a high level of customer satisfaction through excellent phone etiquette. Support new homeowners during their warranty period; answering questions, assuring work is completed timely. Maintain a team-player attitude both with co-workers and sub-contractors.

Key Duties and Responsibilities:

* Entering New homeowner files, calling to go over walk-thru items left over, entering those items. Giving the H/O access to the warranty system and explaining the Warranty process.
* Schedule service request reviews with superintendents for homeowners submitting new issues that cannot be direct dispatched.
* Take the time to go over all open issues with homeowners, if requested.
* Responsible to dispatch emergencies, when necessary.
* Advise Management of any situation that requires immediate management involvement.
* Follow-up with sub-contractors to ensure all work tickets are being completed according to GL Homes’ guidelines.
* Administrative duties, including answering busy phones, filing, scanning, data processing, picking up messages, ER calls and returning all in a timely manner.
* Follow-up with billing and invoices to ensure the sub-contractors are being paid on a timely basis.
* Other related duties and projects as assigned by management.