About Glen Ivy: We pride ourselves on being everyone’s resort. A destination like no other. Whatever you come for: a day with friends or family, a wellness escape, top therapeutic treatments, healthy food or our beautiful pools and lush landscape, the team at Glen Ivy® guarantees to make your day special, seamless and above all unforgettable.

Benefits/Perks at Glen Ivy:

• Resort privileges- employees get in for free!
• Friends and Family Resort rate
• 50% off services
• 30% off retail
• Birthday gift card
• 12 weeks of summer giveaways
• Paid sick time
• 1.5 pay on select holidays
• Medical/Dental/Vision/Life insurance (FT/PT only)
• 401k benefits

Hours of operation:

• Monday-Sunday 9am-5pm (October-April)
• Monday- Thursday 9am-5pm Friday-Sunday 9am-9pm (May-September)

Please note that employees will be scheduled prior to and after opening/closing operating hours

Essential Duties & Responsibilities:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Assists customers in an enthusiastic and courteous manner; greeting them promptly and cordially.
• Provides excellent customer service.
• Assists guest with any questions pertaining to store products. Be knowledgeable of products.
• Communicate promotions and suggestive sell whenever possible.
• Stocks and cleans the store for the best sales appearance and ease of use for the customer.
• Maintains cleanliness of both the backroom and stock areas.
• Re-stock products daily. Maintain back stock levels in both backroom and products drawers.
• Maintain hanging standards of all garments.
• Develops and maintains knowledge of all merchandise to effectively assist customers with accurate information; keeps current as new product lines are introduced.
• Assists with merchandising efforts, displays and floor moves as needed.
• Be aware of monthly, daily and hourly store goals. Assist store daily in achieving and or exceeding sales goal. Assist in maintaining daily goal sheet.
• Be conscious of inventory issues and communicate to appropriate team management within retail.
• Utilizes customer-focused selling skills, up-selling, closing skills, and other sales generating skills.
• Follow dressing room procedures.
• Follow sensormatic security system procedures.
• Maintain professionalism at all times.
• Maintain floor coverage; do not stand behind desk. Leave tasks to assist guests when needed. Stop any conversation to assist guest. Guests need to be given first priority in all circumstances.
• Timeliness. Arrive to shifts on time and maintain a timely break/lunch schedule. Take lunches and breaks as scheduled by management.
• Learn and maintain basic knowledge of all guest service register procedures as follows: booking appointments, checking in appointments, moving appointments, upgrading appointments, editing appointments, setting up TABS, basic general admissions, review map with guest if necessary, applying admission discounts if necessary, reviewing charges with guest.
• Learn and retain features and benefits of treatments and services in order to explain to guests.
• Actively participate in all retail inventories.
• Attend all meetings as scheduled by retail management.
• Maintain open, honest, positive and integral lines of communication within the Retail and Spa departments.
• Assist your team in all daily operations.
• Execute requests as requested by retail team and spa management.
• Available to work a flexible schedule to meet the needs of the business. Including weekends, holidays and special events.
• Achieve to be your best daily and choose to be present when you arrive to work.
• Performs other duties as assigned by manager.