About Glen Ivy:

We pride ourselves on being everyone’s resort. A destination like no other. Whatever you come for: a day with friends or family, a wellness escape, top therapeutic treatments, healthy food or our beautiful pools and lush landscape, the team at Glen Ivy® guarantees to make your day special, seamless and above all unforgettable.

Benefits/Perks at Glen Ivy:

• Resort privileges- employees get in for free!
• Friends and Family Resort rate
• 50% off services
• 30% off retail
• Birthday gift card
• 12 weeks of summer giveaways
• Paid sick time
• 1.5 pay on select holidays
• Medical/Dental/Vision/Life insurance (FT/PT only)
• 401k benefits

Hours of operation:

• Monday-Sunday 9am-5pm (October-April)
• Monday- Thursday 9am-5pm Friday-Sunday 9am-9pm (May-September)

Please note that employees will be scheduled prior to and after opening/closing operating hours

Position Description:

Ambassador for the Spa. A Host provides and ensures a safe, friendly, and clean environment for our guests and is conscientious of the guests’ needs and surroundings. A Host is responsible for assuring that all outdoor areas, Grotto and/or the Bath House are clean, organized, stocked with sufficient supplies, and free from hazards and safety issues at all times. An area of focus will be designated in advance and communicated with the Host. A Host is responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging with individuals during the course of their day.

A Host is responsible for providing first aid and the proper recording of guest injuries through guest injury reports and by contacting Operations Leadership when necessary. There is an absolute expectation that a Host will communicate all necessary information, including maintenance and safety issues, guest issues and/or concerns, landscaping items or any other significant occurrence, item or issue to Operations Leadership in a timely manner. A Host will be diligent and mindful with the goings on of guests; be aware of alcohol consumption and possibility of over-beveraged guests, presence of outside food and beverages and glass containers being brought in to the spa, any security issues and lost and found items and will report such items to Operations Leadership as appropriate.

Additionally, when assigned, is responsible for the daily operations of Club Mud and Grotto, as well as the overall satisfaction of the Club Mud and Grotto experience. This will be communicated by leadership through guest experience, survey results and comments. As these two areas of Glen Ivy, are signature pieces of the overall guest experience, it is imperative the Hosts operate the department at a level reflective of Glen Ivy’s high standard for guest service. The Host position will have high visibility on the property to our guests. They will be expected to monitor for any unusual activity and in the case of suspicious behavior report directly, via radio, to the Spa Manager; report any alarms similarly. Use a clear, concise speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.

When assigned, in the Bath House, the Host position is equal parts customer service and ensuring cleanliness of the Bath House. Responsible for assuring that all areas are clean, organized, stocked with sufficient supplies, and free of dust.

- Position Qualification Requirements -

License(s): CPR and First Aid Certified preferred. (Training Provided)

Essential Duties & Responsibilities:

• Proactively stock clean towels and gather used towels from various areas of the Spa.
• Proactively assure that grounds and Spas are free of trash and or debris; empty trash cans regularly, pick up trash from grounds throughout the day.
• Act as an Ambassador of Glen Ivy Hot Springs Spa to be known as a leader in the industry for attention to detail and commitment to cleanliness, hospitality and being orderly.
• Maintain clear and consistent communications Operations leadership as well as fellow Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.
• Maintain appropriate decorum, appearance, and professionalism at all times.
• Attendance and positive participation in staff meetings and trainings.
• Ability and willingness to learn and take on new responsibilities.
• Follow all company guidelines, procedures, and safety requirements.
• High attention to quality, detail, teamwork and guest service.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)