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Position Summary: The Spa Concierge is responsible for preparing, organizing and facilitating any and all activities within their scheduled treatment building. This includes following procedures, reviewing the service schedule, checking in guests, stocking and selling retail and communicating with Spa Attendants, Spa Services leadership and service providers. The Spa Concierge assists in overseeing and nurturing the experience of all Glen Ivy guests within the treatment buildings, from the initial greeting and check-in, to the warm farewell. There is a high expectation that Resort Coordinators will meet or exceed goals to include cross selling, up-sales and same day service sales.
Expected Results: Guest service and Guest satisfaction is a priority to the team. Providing excellent guest service and exceptional services ensures that we retain guests for the future and inevitably promotes the business and spa treatments.
-- Position Qualification Requirements --
License(s): First Aid and CPR certified.
Education/Training: High School Diploma required. Some college appreciated.
Experience:
1 year hospitality/guest service experience required
1 year retail experience preferred
Merchandising experience a plus
Inventory experience a plus
Resort/Spa experience, a plus
Experience with POS software, a plus
Job-Related Skills:
Exceptional Guest Service
Merchandising
Motivation
Sales development
Proficient in excel, word, and outlook, and retail point of sales system
Excellent communication
Strong cash handling
Essential Duties & Responsibilities:
Greet and welcome incoming guests
Confirm service preferences
Ensure Intake Forms are filled out to completion for each guest
Provide niceties to each guest
Maintain cleanliness of the treatment building lobby and restrooms
Maintain stock levels of retail and back bar in treatment building
Communicate with Spa Attendants on building needs
Communicate with spa services leadership on any pertinent information
End of Day Updates and recap to Spa Services leadership
Merchandise Retail product in the treatment buildings
Assist guests with retail purchases
Assist guests with add-ons and tips
Communicate to staff schedule changes or other important guest related information
Participate in the Quarterly department meetings
Provide a warm farewell to each guest as they exit the treatment building
Additional Responsibilities:
Assist with the communication to and from the Employees and leadership
Assist with post service sales
Process guest returns that occur in the Massage or Salon
Meet/exceed daily, weekly and monthly sales goals for Spa Concierge Team
Maintain knowledge of current trends in the skin care/ nail care/resort/wellness industries
Attend required meetings: sales, safety, monthly dept., and participate in others as needed
Assist in physical inventories and regular cycle counts
Ensure all products have a sensor
Take proper lunch and rest breaks
Adjust and maintain the schedules of service providers as directed by leadership
Optimize daily service scheduling as directed by leadership
Respond to guest concerns in a professional and compassionate manner
Performs Room checks and documents violations
Sell, discuss, and book all services, promotions, programs and products
Properly fill in and update each guest profile using the intake form
Properly handle all gratuities; Cash Gratuities will be labeled with correct Service Provider name, while the guest is present, immediately placed in the Cash Gratuities Lock Box in that specific area.
*Under no circumstances are cash gratuities to be held/ stored any place other than the Cash Gratuities Lock Box*
Opening and Closing duties as needed
Take ownership of assigned responsibilities and job duties
Use proper telephone and radio etiquette
Problems solve potential problems and create solutions to ensure each guest a quality experience
Maintain knowledge of current promotions, programs and activities
Attend, engage and contribute to all staff meetings as scheduled
Follow all company standards and expectations, procedures and safety requirements
Fully complete all assigned and unassigned opening, closing and daily administrative, operational and procedural duties
Work positions across property as assigned or scheduled
Opening and Closing duties as needed
Other
Accommodations
$31k-39k (estimate)
03/31/2024
05/29/2024
libertyrealtymasters.com
Corona, CA
<25
Accommodations