CHIEF OPERATIONS OFFICER

WHO WE ARE

GLEAMNS Human Resources Commission, Incorporated, is a community-based organization that works in partnership with our local communities to deliver quality services, assistance, and opportunities to eligible customers with emphasis placed on education, employment, and developing self-sufficiency. GLEAMNS is the largest community action agency in South Carolina. We provide a “hand-up” to families dedicated to lifting themselves from poverty. We want you to join our team where we are…People Helping People. GLEAMNS is a qualified employer for the federal Public Service Loan Forgiveness (PSLF) program where your student loans are eligible for forgiveness!

THE MISSION

The CHIEF OPERATIONS OFFICER is expected to:

• Work with the Chief Executive Officer to assure the overall corporate management and

proper administration of the affairs of GLEAMNS. Perform duties, as required, in the absence of the CEO.

• Have knowledge of budgets, technical writing and program(s) administration, records management, broad computer software applications, administrative, and office practices.
• Assist the CEO in overseeing the following program areas of the Agency: Community Services (Rent, Education, and Youth Services), Community Services – LIHEAP (Utility, Fuel, AC Assistance), Weatherization, Head Start/ Early Head Start, Human Resources, and Dr. Benjamin E. Mays while ensuring that services are provided in accordance with current Grant requirements, applicable regulations, and standards.
• Assist the CEO with the maintenance and upkeep of all Agency property.

A SNAPSHOT OF EXCITING THINGS YOU WILL DO:

• Attend all Board and committee meetings upon request of the CEO.
• Assists Program Coordinators and supervisors with an orientation of policies and procedures to new staff when assigned.
• Assist CEO and HR with monitoring employee files to ensure documents required are current, including performance evaluations, staff career development plans, and pertinent information of personnel needed updates.
• Assist CEO with supervision of all senior staff and non-senior staff and delegate responsibilities of same to staff. Provide training and/or assistance to staff as needed to facilitate program implementation and career development.
• Maintains complete confidentiality of sensitive issues and information involving agency programs, business, and/or personnel that may be obtained through performing job responsibilities.
• Assist CEO, CFO, and Human Resources Director as the Agency’s local point of contact regarding personnel issues and adherence to the Personnel Policy Manual. These issues may include, but are not limited to, recruitment, hiring, staff development, employee discipline, job classification and compensation, procedures, worker’s compensation, etc.
• Assist in research and develop proposals for grants, contracts, foundations and other available funding sources appropriate to the purposes and needs defined by the Board of Directors.
• Maintain good public relations in the community, working with news media and service groups and assist the CEO with speaking engagements with various groups and public agencies advocating the needs of economically disadvantaged, children, and families. 
• Assist the CEO with being a liaison with Community, State, Regional and National levels.
• Performs other duties as assigned

HOW YOU CAN MAKE A DIFFERENCE

• Leadership — Willingness to lead, take charge, and offer opinions and direction in a way that develops teamwork and high performance.
• Initiative — Willingness to take on responsibilities and challenges.
• Analytical Thinking — Analyze information and use logic to address work-related issues and problems.
• Adaptability/Flexibility — Be open to change (positive or negative) and to considerable variety in the workplace.

• Communicates effectively: Must possess personable, pleasant, and tactful communication skills required to interact with various contacts and situations, including communications with Board members, program coordinators, staff, and clients
• Service-Oriented: Developing constructive relationships with students, parents, and Agency staff.
• Technology savvy: Use computers and computer systems (including hardware and software) to accurately program, enter data, or process information.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Drives results: Consistently achieves results, even under tough circumstances.
• Team Player: Work effectively in a team environment.
• Problem Solver: Ability to troubleshoot and problem solve.
• Work Ethic: Positive attitude, assertive, dependable, and energetic.
• Critical Thinking: Use reasoning to determine alternative solutions, conclusions, or approaches to problems.
• Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, and coordination of people and resources.

WHAT YOU WILL BRING TO THE TABLE:

• Master’s degree in social services, Business Management, Administration & Supervision, Public Administration or a related field preferred; commensurate work, educational, and training experience given full consideration.
• At least 10 years of management experience supervising personnel
• Three years of budgeting experience
• Experience working with vulnerable populations, government funded programs, and public relations including group presentations preferred.
• Experience developing, implementing, and managing grant funded programs including all aspects of grants administration, purchasing, billing, budgeting, internal monitoring, and grant and government compliance.
• Ability to organize time and projects of diverse nature and meet deadlines.
• Ability to perform essential duties efficiently and accurately, with or without reasonable accommodation and without posing a direct threat to the safety of self or others.
• Ability to be persuasive and give leadership to subordinates. 
• Willingness to advocate on behalf of low-income groups.
• Ability to compile data and carry out a prescribed action concerning the information.

Job Type: Full-Time

Reports To: CEO

Benefits:

• South Carolina State Health Plan, dental, and vision insurance

• Short term and long-term disability insurance
• South Carolina State Retirement System
• South Carolina Deferred Compensation Program
• Public Service Loan Forgiveness – a student loan forgiveness program
• Life insurance
• Paid time off- sick and vacation
• Holidays

Schedule:

• 8:00AM-5:00PM Monday through Friday, typically – some weekends and after hours required

GLEAMNS Human Resources Commission, Inc. considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state, or local law. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.

GLEAMNS HUMAN RESOURCES, INC. IS PROUD TO BE AN EQUAL OPPORTUNITY (EOE) AFFIRMATIVE ACTION (AA) EMPLOYER.

Please contact us at: https://www.gleamnshrc.org/menus/human-resources.html or call 864.223.8434.

General sign-off: The employee is expected to adhere to all policies and procedures.

I have read and understand this job description.

Signature: ___________________________________________ Date: ___________________

DISCLAIMER

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required and the responsibilities of the position may change.