Wheatland Bank is seeking an energetic Branch Operations Supervisor to be an integral part of our Omak Branch. The successful candidate will demonstrate a proven track record of developing and leading a team that is strong in customer service. This person selected for this position will be responsible for directing and administering the operational efforts of the branch. If you are looking for a leadership opportunity for a growing financial institution, this may be the opportunity for you!

We invest in our employees and communities! We take every opportunity we can to recognize and appreciate our employees. We love investing in our employees whether it be in the form of our generous 401(k) contributions to our professional development opportunities. We also love volunteering in our communities and delivering experiences that are North of the Expected and change lives every day!

DUTIES AND RESPONSIBILITIES:

• Oversees branch staff including the activities of tellers and operations of personal bankers.
• Demonstrates a clear understanding of all deposit product offerings and customer referral program.
• Ensures implementation and compliance to meet security precautions and protect customer deposits, bank assets and staff.
• Processes, solves and answers customer transactions, problems and inquiries or refers inquiries to the appropriate department or person.
• Responsible for increasing deposit account openings, small business loan and consumer loan referrals. Works towards achieving deposit goals while promoting High Performance Growth (HPG) initiatives
• Ensures customers’ requests and questions are promptly resolved. Handles customers’ complaints. Ensures customers are informed of Company services and policies. Counsels customers regarding their financial needs and services requested.
• Actively supports and participates in NCB sponsored community events and activities and builds a strong reputation as a market leader to increase the Bank's recognition and perceived value in the marketplace while enhancing new and existing business opportunities.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

QUALIFICATIONS:

• High school diploma or equivalent.
• One to two years of similar or related banking experience, including time spent in preparatory position

KNOWLEDGE, SKILL, ABILITY:

• The ability to work independently and part of a team
• Ability to supervise a team.
• Good knowledge of basic office equipment
• Excellent communication and customer service skills both verbal and written to maintain a heavy volume of correspondence, personal contact, and telephone communication.
• Ability to maintain strict confidentiality
• Strong attention to detail.
• Ability to work within strict timeframes and meet deadlines.
• Ability to multi-task and handle complex tasks efficiently. Strong organizational skills.

WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: Light work. The employee is constantly required to stand and walk. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

COMPENSATION & BENEFITS: The pay range for this position is $21.00 to 26.00 per hour. Pay is dependent upon relevant experience.

We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time and the ability to participate in incentive plans.Visit our website for more details!

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! 

Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $11 billion, operating in 15 bank divisions across 7 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado and Arizona). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.