POSITION SUMMARY

The Retail Store Clerk is responsible for coordinating and prioritizing retail services as well as clerical support and retail shop maintenance. This person will provide an excellent customer service experience for volunteers and staff by helping ensure the council shop is visually appealing, inventory is adequately stocked, and service is provided quickly and efficiently. In addition, the incumbent to this position will answer phones and will provide backup support to trading post locations and mobile events. The Shop Clerk will receive task assignments from the Retail Services Manager. This a mostly daytime position, with some evenings and weekends. The retail store is open from 9am-6pm Tuesday- Thursday, Friday - Saturday 9am-2:30pm. A flexible schedule is ideal.

ESSENTIAL DUTIES & RESPONSIBILITIES

· Greet and render courteous and helpful service to all office visitors.

· Courteously answer phones and provide accurate information in response to inquiries and/or refer callers to appropriate staff.

· Behave in a courteous and professional manner at all times.

· Knowledge of POS system and inventory control system of resale items with the ability to perform the POS opening and closing on a daily basis.

· Knowledge of deposits, cashiering functions, and receipts of money daily.

· Completion of all work orders in a timely and efficient manner.

· Maintenance and basic cleaning of retail shop.

· Work well with other council staff and provide excellent internal customer service at all times.

· Work independently to manage assigned tasks and customer workflow.

REQUIRED COMPETENCIES

Communications:

Exhibits good listening and comprehension; Expresses ideas and thoughts in written form; Expresses ideas and thoughts verbally; Keeps others adequately informed; Selects and uses appropriate communication methods

Cooperation:

Displays positive outlook and pleasant manner; Establishes and maintains effective relations; Exhibits tact and consideration; Offers assistance and support to co-workers; Works actively to resolve conflicts; Works cooperatively in group situations

Problem Solving:

Develops alternative solutions; Gathers and analyzes information skillfully; Identifies problems in a timely manner; Resolves problems in early stages; Works well in group problem solving situations

Customer Service:

Displays courtesy and sensitivity; Manages difficult or emotional customer situations; Meets commitments; Responds promptly to customer needs; Solicits customer feedback to improve service

SUPERVISORY DUTIES

· N/A

EDUCATION AND/OR EXPERIENCE

· High school diploma or equivalent rquired

· Minimum of 1 year retail experience preferred with demonstrated ability to multi-task and above average attention to detail.

· Past Girl Scout experience as a girl scout or volunteer preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

· Valid Oklahoma state driver’s license.

ADDITIONAL JOB REQUIREMENTS

· Clearance of background check and drug screen.

REQUIRED SKILLS & ABILITIES

· Possess experience in customer service and retail duties.

· Demonstrate excellent communication skills and human relation skills

· Proven ability to be tactful and provide discretion with individuals and with confidential information.

· Exhibit ability to work independently and be self-motivated in a team environment.

· Demonstrate strong interpersonal skills, including ability to resolve conflict and maturity of judgment.

· Possess good basic math skill and the ability to make change.

· Possess the ability and willingness to work a flexible schedule including evenings/weekends; occasional overnights may be required. Ability to travel as job requires.

· Possess proficiency with the Internet, Microsoft Office, Microsoft Windows, MS-RMS & POS technology.

· Exhibit the ability to provide positive customer service to girls and volunteers.

· Demonstrate a commitment to the mission of the Girl Scout movement and ability to communicate the mission to others.

· Exhibit desire to improve and develop professionally.

· Registered member of Girl Scouts of the USA or willing to become one.

COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS

Computer literate with word processing and excel skills (i.e. Microsoft Office systems); ability to navigate and use RMS, Personify or similar software.

SELECTIVE ABILITIES & PHYSICAL DEMANDS: The incumbent must be able to perform the following qualifications in order to be offered and/or maintain employment in this position.

· Medium Work (use of force to lift, carry, push, pull or move objects up to 20 pounds), occasional exposure to adverse environmental conditions, occasional weekends and evenings/nights.

· This position requires the ability to remain stationary and to use computer monitor, keyboard and mouse for extended periods of time.

· Must be able to speak and communicate clearly.

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person