The Senior Property Manager is responsible for leading and overseeing all aspects of operational excellence for an assigned portfolio of properties, as well as building strong and informed tenant relationships. This highly motivated individual will exhibit a comprehensive understanding of property and portfolio financials and concepts, develop and execute upon a strategic operating plan that is complementary to Company strategy, and work collaboratively with all the region’s teams to deliver differentiated service and value to our tenants and help drive future growth. In addition to day-to-day management of assigned properties, this individual will supervise and direct a small team of professionals dedicated to the portfolio as well as assist in additional aspects of the Company’s operations as necessary, including, but not limited to, tenant leasing, tenant improvements (TI), new construction, due diligence, and budgeting activities. The self-directed individual will resolve complex issues in a timely manner while prioritizing and handling multiple projects simultaneously.

Essential Duties and Responsibilities:

Team Management:

• Work with Regional Market Director to allocate management of the portfolio’s properties between the team and adjust as necessary.
• Lead a portfolio property workstream and associated team, ensuring day-to-day operations are executed with excellence.
• Demonstrate a mastery of critical asset services and property management functions, including, but not limited to, REIT accounting, budgets, and strategic planning, while also serving as a resource for other asset services team members.
• Supervise and mentor assigned team members to include assistance with problem solving as needed.
• Keep Regional Market Director apprised of significant matters within overall portfolio and perform other duties as assigned.

The Senior Property Manager will also perform a variety of functions associated with the individual’s assigned properties, including:

Property Management:

• Oversee and perform property management functions to include a physical inspection of the property and tenant spaces at least once a month.
• Work closely with assigned third-party building engineer(s) to resolve day-to-day property and tenant issues.
• In conjunction with the assigned capital projects/facilities team member, plan, manage, and track approved capital projects as well as routine maintenance to ensure on-time and on-budget completion with minimal business interruption.
• Exhibit strong knowledge of all accounting functions and use of the Company’s management control system.

Financial Reporting:

• Prepare weekly, monthly, quarterly, and annual reports in accordance with Company protocols and requirements.
• Develop the workstream’s annual property operating budgets in conjunction with the Regional Market Director.
• Reconcile financial statements, ledgers, and operating expenses.
• Ensure any outstanding AR issues throughout the portfolio are quickly resolved.
• Demonstrate a thorough and comprehensive understanding of property/portfolio financials and the ability to autonomously develop a strategic operating plan to enhance property performance.

Lease/Legal Management:

• Review all leases and amendments for portfolio. Note lease nuances and share salient points with the portfolio team.
• Work with our clients Legal team as needed on tenant requests that are unclear or not stipulated in the lease.
• Respond immediately to liability issues and report details to our clients Risk Management team.
• Exhibit detailed understanding of commercial lease terminology and concepts.
• Demonstrate working knowledge of property operating documents, including vendor contracts, easements, and association management agreements.

Tenant and Life Science Community Relations:

• Develop relationships with management and facility representatives for each tenant, adhering to any tenant outreach programs that are in place.
• Review operating expense variances and make determinations on when to adjust tenant charges, involving the tenant in the process.
• Ensure all property amenities within the portfolio are refreshed and present well, proactively suggesting market-responsive improvements and additions as appropriate.
• Understand each tenant’s space needs to provide flexibility/expansion/relocation options within our clients portfolio, working in conjunction with other teams.
• Participate in industry and community events to maintain and expand our clients presence in the life science, agtech, and technology communities.

Construction Management:

• Working closely with other teams, support TI projects, including, but not limited to, work letter administration, tenant plan review, architect and contractor engagement and management, budget and TI allowance monitoring and management and project close-out.
• As directed, support tenant build-outs and mechanical and other major building system upgrades, including capital project oversight and implementation.
• Review construction schedules to direct adjustment of work activities as needed to avoid disruption to other tenants in multi-tenant buildings.

Property Operations/Support:

• Participate in property operations setup, including, but not limited to, back-of-house operations, major building equipment commissioning and operations, and engineering team oversight.
• Facilitate and support leasing activities by working with the region’s leadership, construction and development services team, general contractors, sub-contractors, and leasing agent(s) to ensure that all operations support the strengths of the portfolio.

Qualifications and Experience:

• BS or BA degree in a field of business, architecture, or engineering.
• Minimum 10 years of proven and documented success in the asset/property management industry with direct practical experience setting up and commissioning operations for, operating, and managing sophisticated facilities.
• Minimum 2 years direct experience with operations, design, and construction of R&D laboratory and technical facilities highly desired.
• CCIM, CPM, RPA, LEED AP, or equivalent industry designation(s) preferred.
• Experience with complex, highly technical commercial building system applications, including working knowledge of preventative maintenance database systems required.
• Understanding of laboratory HVAC systems required. Knowledge of central plant operations a plus.
• Direct working experience for a commercial real estate developer or owner/developer highly desired.
• Experience with complex life science facilities.
• Exceptional communication skills, including strong client service focus.
• Successful track record of leading and managing others.
• Strong financial skills required.
• Computer proficiency with strong knowledge in spreadsheet preparation and working experience with all Microsoft Office products Angus, and JD Edwards and ability to quickly learn proprietary software systems utilized by our client.
• Knowledge of key liability and legal issues in property management.
• Experience with TI projects ranging from build-out of building shell space to modifications of built-out space to demolition of and complete renovation of existing built-out space.
• Ability to work a flexible schedule to include obligations outside regular business hours and travel as necessary to meet project goals.