Gibbel Insurance: We are a 4th generation, family owned independent agency that was started in Lititz, PA in 1890. Our focus has been on providing personalized service to our Property & Casualty customers. We have a unique opportunity to join our growing insurance agency in downtown Lititz. We invite you to become an integral part of our success. We are seeking a motivated and ambitious individual to join our team as an Account Manager. As a key player in our organization, you will have the opportunity to make a significant impact by helping individuals protect what matters most to them. If you're passionate about building relationships, have a knack for effective communication, and a desire to help others, we want to hear from you. Join us in reshaping the way people perceive and experience insurance.

Our agency culture is a blend of professionalism and FUN!

ESSENTIAL FUNCTION:

The Personal Lines Account Manager is responsible for servicing all customers in their assigned book of business. This position will also perform various office duties as listed below.

This is a hybrid role, with two to three days working from home if desired.

Daily Duties:

• Service and advise a designated group of customers, manage and process customer requests including changes to policies, endorsements, billings questions, general questions, answering the phone, reporting claims, processing cancellation, etc.
• Process new & current customer quotes for all types of personal insurance includes home, auto, umbrella, cycles, dwelling fire. Present various options and recommendations to acquire and retain customers.
• Work with carrier underwriters to build relationships and represent each carrier’s products and guidelines correctly.
• Meet with clients for changes and to review policy coverage.
• Document all conversations with customers and/or insurers relative to exposures and coverage in our client database accounts per agency protocol.
• Send property recommendations as required by carrier to insureds.
• Attend & prepare for Personal Lines or special project meetings.
• Additional duties and tasks as needed to support the agency clients and staff.

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES

• Excellent customer service skills.
• Ability to work well and build relationships with customers and coworkers.
• Performs duties by complying with agency established procedures.
• Good working knowledge of computer office software. Partner Platform experience helpful.
• Excellent oral and written communication skills.
• Excellent interpersonal and analytical skills.

EDUCATION & EXPERIENCE:

• High school degree and Bachelors degree preferred.
• Experience : Insurance experience of 2 year.
• Specialized Licensure: Possess a Property & Casualty insurance license in PA or other state.
• Continuing Education/Training: as required by applicable statutes and regulations.

We are located in the heart of the lovely town of Lititz, PA, close to restaurants, parking, shopping and one of the “coolest small towns in America”.

Job Type: Full-time

Required experience:

• Personal Lines: 2 years
• Property & Casualty: 2 years

Required license or certification:

• PA Property & Casualty License

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Supplemental pay types:

• Bonus opportunities

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Hybrid work
• Office

License/Certification:

• P&C Insurance License (Required)

Work Location: Hybrid remote in Lititz, PA