RESPONSIBILITIES include but not limited to the following:

Receives guest group contracts from Experiences Manager (who receives it from Group Sales Coordinator) upon guest group assignment.
Makes contact with guest group lead or instructor before arrival to be their point of contact when on the Ranch.
Sends group information form to group leads to introduce themself and collect information, fields any correspondence/requests with each guest group lead/instructor and makes any adjustments to contracts if needed
Asks group leaders to submit the room lists, hands the list off to Reservation Specialists.
Puts together program scenarios for all assigned programs and shares this information with front desk, guest services, etc.
Makes sure any meeting room or public space that each guest group will be using is set up to their specifications prior to arrival. Communicates all set up needs to volunteers/kitchen staff etc. no later than two weeks in advance if volunteer assistance is needed.
Meet and accompany group guest lead or instructor to meeting spaces to ensure complete and satisfactory set-up.
Puts together packets, badges/bracelets, participant rosters, and any additional meeting materials needed etc. for each group for their arrival. (Delegates any of this to guest services associates if there is downtime at the front desk)
Greets assigned guest groups when they arrive at Ghost Ranch and helps them get checked in and into their assigned rooms.
Presents an orientation for the guest group upon arrival (or that evening - whichever is pre-planned schedule-wise), or arranges for one.
Checks in with guest groups at least daily when they are at the Ranch to help accommodate needs and address any issues. If Experiences Expert will be out of the office one day when a guest group is at the Ranch, this needs to be communicated with the group lead or instructor so that all needs are accommodated before Experiences Expert has the day off.
If any issues can not be resolved or if further assistance is needed, communicate with Experiences Manager to help provide this assistance.
Be available to each group to answer questions before arrival, during the stay, and after departure
Survey guests and staff to assess events/guest experience to improve operations moving forward.
Schedules a debrief with each guest group lead or instructor to receive and provide feedback
Assist Group Sales/Wedding Liaison in wedding preparation, packets, guests, and site set up as needed (especially in busy season). This necessitates several weekends.
Debriefs with Experiences Manager