Specimen Resolution Assistant Job Summary: Medical Diagnostic Laboratories (MDL), a member of Genesis Biotechnology Group, is a CLIA certified clinical laboratory with multiple state licensing, specializing in state of the art, automated DNA based molecular analysis of a variety of chronic and infectious illnesses. MDL specializes and performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease. Our main theme of research is in the field of Gynecology, Infectious Diseases, Infectious Arthritis, Tick-borne Diseases, Mycology, and Chronic Fatigue Syndrome (CFS). The Specimen Resolution Assistant will assist in the resolution of all specimen discrepancies received by the Quality Control department. Essential Functions: Contact physicians, sales staff, and clinical laboratory via fax or phone call to clarify any missing or discrepant information.Fax, log and monitor all discrepancy notices.Handle incoming and outgoing phone calls with clients.Process test additions and cancellation requests.Coordinate the shipping of specimens per the physician’s request. Additional Responsibilities:Assist SRC Coordinator as needed with projects or additional tasks.Performs other similar or related duties as required or assigned. Job Qualifications: General Knowledge, Skills, and Abilities (KSA’s) required Basic computer literacy.Previous customer service or phone experience preferred. Physical Demands: Physical, Mental and Workplace Environment ConditionsThe employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk.The employee is required to type, and must be able to communicate any errors or issues.The employee must be able to verbally communicate well on the phone.The employee must regularly lift and/or move up to 5 lbs. and occasionally lift and/or move up to 20 lbs.Specific vision abilities required by this job include: close vision, distance vision, color vision & focus. Workplace Conditions: Workplace Environment ConditionsOffice environment.The noise level in this environment is usually mild to moderate. Education and Certifications: High school diploma. Visit us at https://www.genesisglobalgrp.com/ Medical Diagnostic Laboratories is a member of Genesis Global Group, an equal opportunity employer.