A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity. Key Responsibilities: • Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies. • Dispatch calls to routes based upon designated route and driver location. • Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion. • Distribute, collect and review route sheets for proper days end data entry. • Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues. • May perform some additional responsibilities as assigned by the Operations Manager.] • Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager. • Works with routing specialists to optimize routes. • Fields incoming calls / emails from customers. • Trouble shoots and resolves potential delivery and pickup problems before they result in service issues. • Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity. • Records and document information from drivers and distributes to appropriate departments. • Communicates with maintenance shop personnel. • Must be able to communicate effectively and professionally via email, telephone and two way devices. Knowledge, Skills, Abilities and Competencies: • Completion of high school. Post-secondary courses or diploma would be considered an asset. • 1-2 years in a transportation, dispatch or customer service role. • Strong communication and interpersonal skills. • Strong customer focus. • Proven ability to multi-task & ability to prioritize tasks. • Proficient in MS Outlook, Excel, Word. • Knowledge of industry an asset. • Advanced skill level with software applications and word processing accuracy including adequate typing speed. • Required to work extended hours including occasional weekends. • Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills. • Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment. We thank you for your interest. Only those selected for an interview will be contacted. GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.