Description

GENERAL SUMMARY:

Chief liaison between GFF, Inc. & Top Tier single serve customers in the Retail segment. Facilitate profitable growth of GFF business with key accounts by reinforcing & leveraging GFF’s unique market position as the “innovation solution”. Coordinates project activity & builds relationships between GFF & customers with respect to promotions, new product development & maintaining superior level of service. Using primary & secondary research & Insights engages with current & new customers to jointly develop new opportunities for market expansion. Expand single serve & national account customer base by creating “new-to-the-world” food innovation & offering menu analysis & suggestions via culinary presentations.

SCOPE OF JOB FUNCTION

• Maintain on-going dialogue with key members of customer’s Purchasing, Marketing & R&D teams to ensure alignment of objectives & expectations.
• Serve as liaison between customer & GFF’s R&D, Manufacturing & Supply Chain teams.
• Facilitate top-to-top interface between CEO & appropriate members of customer’s team.
• Working with VP of Sales, develop annual business plan, revenue & profitability targets for each key account to ensure continued, profitable growth.
• Develop & monitor KPI’s which ensure achievement of both short- & long-term customer & GFF business objectives.
• Create & update forecasts for each customer on a regular basis.
• Monitor & present to customers & product segment trends & Consumer Insights to ensure that GFF’s capabilities & capacity are maintained ahead of customer needs.
• Act as Project Manager/Team Leader to support new market launches, new product development, & seasonal promotional activity.
• Expand Single Serve & foodservice customer base by seeking out new opportunities with current & new customers.
• Review customer menus & products & offer/create new food innovation via culinary presentations to customers.
• Perform other duties as required.

Requirements

SKILLS/KNOWLEDGE/EXPERIENCE

REQUIRED:

• B.A./B.S. Degree in Business or equivalent work experience.
• 10 years’ plus proven sales result & sales management experience in consumer-packaged goods companies.
• Experience in perishable goods &/or prepared salad industry a big plus.
• Experience in similar role as Key Account Manager with large strategic customers.
• Passion for customer service & energetic, can-do personality with a professional image.
• Superior presentation skills, both verbal & written.
• Creative hands-on approach; solution oriented & skilled negotiator.
• Cross functional team leadership skills.
• Strategic thinker & looks at “big picture”,
• Goal oriented & can effectively prioritize job objectives.
• Accountable & takes ownership & is effective in stressful work situations.
• Excellent project planner & project management skills.
• Energetic, can-do personality.
• Presents a positive professional image.
• Possesses a high level of personal adaptability.
• Effective in stressful, emotionally charged situations.
• Accountable; takes ownership.
• “Comfortable” in industrial kitchen & presenting to chefs.
• Skilled at Microsoft Suite products like Excel, Word, PowerPoint.

DESIRED:

• M.S. Degree preferred.