Description
We're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you!
Responsibilities
•Deliver support to the human resources department to help them improve turnover management, employee motivation, and staff growth and retention
•Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations
•Consult with the general manager to ensure that all guest service standards are met daily
•Create the yearly hotel budget in collaboration with the general manager and department heads, and assess and adjust performance throughout the year to stay profitable
•Manage compliance with company or brand established policies and procedures and any local, state, and federal laws and regulations
Qualifications
•Must have a strong focus on putting the guest first with exceptional customer service experience
•A high school diploma or GED, and a bachelor's degree is required, preferably in hospitality management or a related field
•A proven record of experience managing a team, preferably in a hospitality role, is required
•3 years of experience working in a hotel or the hospitality industry required
•Showcase exceptional organizational, communication, and problem-solving skills