We're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. Apply now if this seems like an exciting new opportunity to you!

• Compose an annual budget in coordination with department heads and the general manager, and perform audits throughout the year to ensure profitability
• Deliver support to the human resources department to help them improve turnover management, employee motivation, and staff growth and retention
• Propose adjustments that will increase hotel profitability by assessing department performance and identifying issue areas
• Verify that all local, state, and federal laws and regulations, as well as any business or brand-specific policies and procedures, are followed
• Consult with the general manager to ensure that all guest service standards are met daily

• Previous experience managing a team is required; preferably in a hospitality role such as department manager
• Showcase exceptional organizational, communication, and problem-solving skills
• Proven customer service experience as a manager; strong guest-focused mentality
• This position requires a high school diploma or GED, and a bachelor's degree with preference given to those with a hospitality management degree
• Must have at least 3 or more years of experience in the hospitality field

The Best Western Plus Dubuque Hotel and Conference Center is a great place to work. Bring your passion for people and guest services to our team and watch your career grow!