The Gerontological Society of America (GSA) is seeking a membership coordinator to supportand implement membership recruitment, retention, and engagement plans. Provide exceptional and timely customer service to current and potential members and support the development and growth of membership programs and services and member groups. This customer service and relationship-building position has direct communication with members and will maintain the integrity of the member database, activity reporting, and the online community platform, GSA Connect. You must collaborate and build positive relationships to engage in various membership group activities to retain members and increase renewals. Provide staff support to select member groups following all governing policies and procedures. Track engagement levels throughout the year and support projects developed within these groups. Provide administrative support for the membership department programs and activities. Support the implementation of the new member onboarding programs, and the mentor and career development program. Administer and coordinate all tasks associated with member engagement activities. Provide staff support to Sections and Interest Groups, including scheduling Zoom; updating spreadsheet; updating website; promotion; sending reminders; and staffing session. Track engagement levels throughout the year and support projects developed within these groups. Be the “owner” and expert of GSA’s online networking platform, GSA Connect. Additionally, you will support the daily operations of the membership function. Fulfill membership database administration tasks, including maintaining database records and data integrity to include updating/adding/deleting duplicate records, dues renewals, report, and list generation, lapsed member outreach, new member mailings, email distribution, login and password requests, address verification, customer service and membership activity reporting, certificate production. You must conduct the highest member service standards possible in responding to inquiries, requests, and comments from members and prospective members. Primary individual to oversee Member Services phone calls and emails and activities. Follow all policies, processes, and procedures to ensure a high degree of timely and effective customer service standards. Participate and support activities that focus on creating an internal atmosphere of customer service and ensure membership is everyone's business within the Society. Assist with the preparation and tracking of membership projects, operating budgets, activity reports, and updates to the strategic plan. Special projects as assigned. Some travel may be required (e.g., GSA annual meeting and trade shows). GSA is seeking an individual with 3-5 years of non-profit and professional membership organization experience. Highly detail-oriented and enjoy working with data. Strong project management skills. Results focused. Member focused. Detail-oriented, show initiative and ownership. Curious and wants to learn. Ability to manage/coordinate multiple administrative tasks simultaneously. Thrives learning new technology. Discipline to work remotely.Excellent writing, speaking, and interpersonal skills. Ability to collaborate effectively across organizational lines. Must possess an intermediate working knowledge of Microsoft Office products including Word, Excel, and PowerPoint, and AMS or database experience required. Knowledge of Association Management Information Systems (preferably Clear Vantage). Gerontological Society of America (GSA) — the nation’s largest interdisciplinary organization devoted to the field of aging — joins in solidarity with the movement to condemn the entrenched racism undermining American society and promote equal rights for all. GSA is an employer that pledges to not discriminate against employees based on race, color, religion, sex, national origin, age, disability or genetic information. Include a cover letter along with your resume submission. Salary range $50-$60K. Hybrid work position. PandoLogic. Category:Customer Service, Keywords:Membership Coordinator, Location:Washington, DC-20005

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Gerontological Society of America