Senior Vice President, Professional Services

About the Company

Leading provider of custom IT solutions & services for any environment.

Industry
Information Technology and Services

Type
Privately Held

Founded
2005

Employees
1001-5000

Specialties

• Advanced Collaboration and Contact Center
• call center
• Managed Services
• customer service
• Contact Center
• Technology
• Cisco
• Collaboration
• Virtualization
• Cisco
• SaaS
• CaaS
• Professional Services
• Customer Care
• Network Management

Business Classifications

• B2B
• Enterprise
• ISP
• SAAS

About the Role

The Company is seeking a strategic and experienced Senior Vice President (SVP) of Professional Services to ensure the delivery of best-in-class professional services that enhance connected human experiences. The SVP will be responsible for the successful oversight of client engagements across various practices, including contact center, unified communication, security, enterprise networking, data center, and IT lifecycle services. This role demands a leader with a strong P&L background, capable of managing multiple revenue streams and driving customer success. The successful candidate will be instrumental in developing and maintaining the professional services and project management strategic plan, and will work closely with the executive team to optimize service offerings. Key responsibilities include establishing standards for service quality, collaborating with finance and sales teams, and ensuring the organization is equipped to deliver efficient and high-quality solutions. The SVP will also be accountable for meeting and exceeding all financial objectives, fostering organic growth, and maintaining high levels of customer satisfaction.Applicants for the SVP of Professional Services position at the company should hold a Bachelor's degree in computer science, business administration, or a related field, and have a minimum of 20 years' of management experience. The role requires advanced client interfacing skills, a proven track record in creating innovative service-based solutions, and strong staff management capabilities within a matrix organization. The ideal candidate will possess exceptional leadership, influencing, and negotiation skills, as well as a deep understanding of current and emerging technologies in the industry. A focus on results, strategic thinking, and the ability to build and maintain key business relationships are essential. The SVP will be expected to lead by the company's values of being human, bold, and one, and to contribute to a work environment that supports the team in delivering exceptional customer experiences.

Hiring Manager Title
Chief Customer Officer

Travel Percent
Less than 10%

Functions

• General Management
• Operations
• Strategy