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Job Title: Customer Service Representative-Client Scheduling TeamLocation: Whitehouse Station, NJ (Hybrid)Duration: 6 Months (CTH)
Work schedule role for WHS, NJ- In office Wednesday and Thursday/ WFH Tuesday/Friday Work Likely to be 9-:5:30 or 9:30-6:00 but will be confirmed at the time of offer Weekend work is an option depending on workload and would be OT Interview will be on site and they generally only do one
Ability to work 40 hours a week on scheduled shifts. Initial training is 9:00 am to 5:30 pm CT Mon to Friday. After training is concluded, an 8-hour shift would be assigned between 7 am - 7 pm CT the latest start time would be 10:30 am CT, and work until 7:00 pm CT
Candidate must be flexible to work 4 hours during Saturday as scheduled on rotational basis
Job Title: Client Scheduling Coordinator
Summary:
The main role of a Client Scheduling Coordinator is to function as the point of contact between Client and the client throughout the home assessment scheduling process and support our Risk Consultants in meeting monthly/yearly production and timeliness goals. Our coordinators work diligently to build relationships to create strong partnerships with internal and external business partners to manage the home assessment scheduling process in an assigned territory. Acting as a subject matter expert on the geography of their assigned territory while working to ensure that appointments are scheduled logically and efficiently. During the scheduling process, they provide exemplary customer service.
Hours of operation:
Monday-Friday: 8:00am-8:00pm ET. During the week each shift is an 8-hour shift, there are several scheduled shifts to cover the business hours. The first shift is 7:30am-4:00pm the final shift is 11:30am-8:00pm. Our new hires are assigned to the shift which will support their training and is dependent upon the area they are trained on. This allows for the new trainee to strengthen technical skills and demonstrate proficiency. Once proficiency is demonstrated a later shift may be assigned based on business needs. Everyone may have the opportunity to work each shift at some point.
Job Responsibilities:
Skills:
EXCEL-Pivot tables, data entry
Full Time
IT Outsourcing & Consulting
$42k-52k (estimate)
04/07/2024
05/07/2024
georgiainfotech.com
East Brunswick, NJ
<25
IT Outsourcing & Consulting