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Requirements
Access Services Specialist, Lauinger Library - Georgetown University
Job Overview
This Access Services Specialist supports the teaching, learning, and research of Georgetown University community and the University Library's mission as an agile organization providing preeminent services, collections and spaces. Responsibilities include but are not limited to processing course reserves, training, supervising, assigning, and monitoring the work of student employees at the Circulation Desk, Resource Sharing Services, and in the Print Collections units; providing re
search assistance to GU faculty, students, staff, and the public.
This Access Services Specialist opens the department on Sundays and is the primary, only full-time Library employee in the building on that day, and ensures the department meets patron needs by providing preeminent services, collections and space. They are solely responsible for managing and supervising all aspects of departmental operations and processes on Sundays, interpreting and applying departmental and library policies and resolving non-routine problems in the absence of the Department Head.
This Access Services Specialist reports building function issues to GU and Library Facilities, security issues to GUPD, technology issues to Library Information Technologies, and medical issues to GERMS.
The work schedule for this Access Services Specialist is Sunday 11:30 am to 8pm and Monday through Thursday 10:30 am to 7:00 pm. Assignments will vary to address cyclical and priority needs of the department and the work schedule adjusted when the library is closed on a weekend.
Work Interactions
The Access Services Specialist reports directly to the Circulation Desk/Course Reserves Supervisor who reports directly to the Access Services Department Head, along with 6.0 FTE positions. They play a key role in the academic success of faculty pedagogy and undergraduate and graduate student learning and research - by managing and supervising Access Services Department operations on the weekend and weekday evenings, and by providing support in the Circulation Desk/ Course Reserves, Resource Sharing Services, Print Collections units during the work week. Additionally, they interact daily with the Georgetown University community and the public, and using excellent customer service skills and consistently providing the highest level of quality service to library users.
Qualifications
Bachelor's degree
2 years library experience - preferably in an academic setting
Demonstrated familiarity with the role of academic libraries meeting the information needs of students, faculty, and staff
Excellent oral and written communication skills
Demonstrated successful experience working with the public, training and supervising student employees
Demonstrated sound judgment when interpreting policies and explaining procedures
Ability to work both independently with little supervision as well as in a team environment
Ability to set priorities, make decisions on a variety of complex matters, and work under time constraints to meet deadlines
Experience with MS Office, integrated library systems, Google Sheets, course management system, and streaming media software.
Commitment to fostering an equitable and inclusive workplace, and ability to work effectively with a diverse Faculty, students, and staff
Willingness and availability to work the schedule as described above
Work Mode: On Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources Mode of Work Designation .
Current Georgetown Employees:
If you currently work at Georgetown University, please exit this website and login to GMS ( gms.georgetown.edu ) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.
Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.
Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu .
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website .
EEO Statement:
Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law .
Benefits:
Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website .
COVID-19 Vaccination Requirements:
The Georgetown University community is committed to our public health approach and the important role that vaccines play in contributing to the safety of our University and our broader communities. Georgetown University requires students, faculty, staff and visitors to be fully vaccinated against COVID-19 and to have received a COVID-19 vaccine booster shot when eligible, or to have an approved medical or religious exemption. This requirement applies to all faculty and staff, including teleworking employees. Complete details and updates can be found in the Coronavirus (COVID-19) Resource Center .