Job Title: Logistics Specialist (Claim Operations)

Work location: Plano, TX 75075

Duration: 1 Year

• Bilingual Korean

Key Responsibilities:

• Review new submissions to ensure all required documentation and claim details are included
• File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report
• Investigate and process damage claim submissions based on return authorizations and QA reports
• Communicate with the logistics service provider to ensure a timely and accurate resolution
• Thoroughly review all claim declinations and communicate the final resolution to customers, if valid
• Dispute invalid claim resolutions to overturn declination and negotiate claim settlements
• Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc
• Compile comprehensive claim analyses for monthly reporting to clients
• Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
• Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss
• Escalate high-value declinations with management to discuss possible recourse

Qualification & Skills:

• Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables
• 1 years of freight claims processing experience preferred
• Excellent verbal and written communication skills
• Strong critical thinking and creative problem solving skills
• Flexibility to work in a fast-paced, team-oriented environment
• Superior attention to detail, organization, cross-group collaboration, and project management skills
• Bilingual Korean required due to need to report HQ in Korean

Job Types: Full-time, Contract

Pay: $20.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Logistics Freight: 1 year (Preferred)

Language:

• Korean (Required)

Ability to Relocate:

• Plano, TX 75075: Relocate before starting work (Required)

Work Location: In person