Job Title : Business Support

Work Location: Plano, TX 75075

Duration : 1 year

Requirements & Qualifications:

• Education: College BA
• Entry level
• Excellent Outlook, Microsoft Office application such as Excel/Power point/Word
• Excellent written and oral skills (English/Korean)
• Able to engage and work directly with customers
• Open to learning other modes of transportation as needed
• Organized and detail oriented
• Strong work ethic
• Problem solver mindset
• Self-motivated
• Organized

Job Function/Description:

• Business Development: Identify new business opportunities, cultivate relationships with potential clients, and expand the customer base.
• Customer Relationship Management: Build and maintain strong relationships with key clients, understand their needs, and ensure high levels of customer satisfaction.
• Respond promptly to customers' inquiries regarding products, prices, services, and credit terms.
• Maintain strong relationships with clients through efficient work processes and excellent customer service.
• Collaboration: Work closely with other departments such as operations, marketing, and finance to ensure alignment and effective communication.
• Develop and execute marketing plans and strategies to promote the company’s logistics services and increase brand platform awareness
• Analyze and research logistics market trends, customer needs, and competitor landscapes.
• Design and implement creative campaigns to reach target audiences
• Maintain relationships with existing customer and partners
• Needs to prepare detail orientated information in order to support sales staff and the management team.
• Prepare daily, monthly, and quarterly sales and operation reports using Excel and PowerPoint.
• Ensure timely processing of daily emails, resolution of open issues, and effective communication with customers.
• Increase customer satisfaction and business share through regular contact (phone, heavy email communication).
• Monitor trends and promptly report changes to management for necessary actions.
• Communicate Korean and English fluently with customers.

Job Types: Full-time, Contract

Pay: $20.00 - $22.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Language:

• Korean (Required)

Ability to Relocate:

• Plano, TX 75075: Relocate before starting work (Required)

Work Location: In person