7 Customer Service Team Lead Jobs in Romeoville, IL
GEODIS is Hiring a Customer Service Team Lead Near Romeoville, IL
- Utilizes warehouse management systems to track the entire timeline of customer orders; such as Mercury Gate, Synapse, Red Prairie, etc.
- Communicates directly with customers and their distributors along with the transportation department and warehouses on the status of orders tracked
- Works directly with account customer service group and distributors to resolve issues related to warehouse and transportation services
- Provides leadership to the Customer Service Representatives by solving problems, offering guidance, and providing support
- Interacts with customers by phone, email, or in person and receives orders or changes in service
- Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
- Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary
- Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information
- Assures proper invoicing of accounts by verifying computer generated invoices
- Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
- Reports customer feedback to management, including any signs of customer dissatisfaction
- Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
- Performs paperwork associated with orders including the maintenance of customer files
- Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary
- Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
- For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action
- Other duties as required and assigned
- High school diploma or GED (General Education Diploma) required; 2 year college degree preferred
- Minimum 3 years related experience or equivalent combination of education and experience
- Experience with Synapse operating systems and warehouse management systems
- PC literate with experience with Microsoft Outlook, Word and Excel
- Excellent written and oral communication skills to effectively present information and respond to questions from groups of managers, customers, and co-workers
- Ability to write reports, business correspondence, and procedure manuals
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel.The employee is required to stand; walk; and stoop, kneel, or crouch.The employee is frequently required to sit, reach with hands and arms, and talk or hear.The employee regularly lifts and/or moves up to 50 pounds.While performing the duties of this job the employee is occasionally exposed to moving mechanical parts and vehicles.The employee is regularly exposed to ambient lighting and can be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.
- The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Job Duties as documented in this job description are considered "Essential Functions" and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".
Job Summary
Full Time
$45k-56k (estimate)
05/06/2024
05/19/2024
geodis.cz
Brno
<25
Related Companies
The following is the career advancement route for Customer Service Team Lead positions, which can be used as a reference in future career path planning. As a Customer Service Team Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Team Lead. You can explore the career advancement for a Customer Service Team Lead below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Team Lead, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Team Lead for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Team Lead job description and responsibilities
Creating reports for the director of customer services.
02/14/2022: Fargo, ND
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
01/21/2022: Savannah, GA
The agent needs the support of a sample call center script to know how to transfer a customer call to a different team to avoid delay.
12/31/2021: Rock Island, IL
The agent needs to understand when and how to share those links with customers for better help.
01/11/2022: Lima, OH
Explain clearly without jargon how their products and services work and will be delivered to the customer.
01/07/2022: Gastonia, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Team Lead jobs
Developing patience can help a customer service team lead work productively with their team members and customers.
03/07/2022: Beaumont, TX
Customer service team leads might use email, video chat programs and other communication technology to speak with customers and teammates.
02/28/2022: Hartford, CT
They may also use their adaptive skills to change their communication or training techniques based on the needs of their team.
03/10/2022: Kingsport, TN
A customer service oriented approach can go a long way than just boost client satisfaction.
12/27/2021: Lexington, KY
Customer service scripts are a set of guidelines for agents to use while communicating with users across support channels and scenarios.
03/02/2022: Anderson, IN
Step 3: View the best colleges and universities for Customer Service Team Lead.
