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About Carescout
Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life.
We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us!
CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.
POSITION TITLE
Associate Claims Clinical Specialist
POSITION LOCATION
Remote
YOUR ROLE
The position of Associate Claims Clinical Specialist plays a leading role in the insured or member’s assessment process. We provide services to a variety of clients, all that require your deep knowledge of long-term care needs of an aging or chronically ill population. You will be part of a remote team of clinicians that spends their days reviewing clinical assessments completed by field assessors and writing Plans of Care for Long Term Care Insurance and other government sponsored insurance plans. Some days will be spent reaching out to claimants or members, their families, or facilities to discuss updates to their health and develop a plan of care. As our client list and capabilities grow, our opportunities also grow.
This position uses your eldercare expertise and excellent communication skills to assure that the company serves our clients with the highest degree of quality, respect, and customer service. The successful candidate must be caring and empathetic with claimants, members, and their families.
What you will be doing
Reviewing clinical assessments completed by field assessors to determine chronic illness status and develop a plan of care with supporting written documentation.
Collaborate with field assessors and facility staff via phone to determine if further information is needed on a claimant or member’s health status
Call claimants, family members or facility staff to update records on their present health status and provide a new plan of care, as well as handle telephonic assessments
Work with new clients to develop processes that meet their insureds’ needs.
What you bring
RN with a current license residing in a Nursing License Compact state with licensure in their residential state and a Nursing Compact License
A minimum of 3 years of professional clinical experience in case management, home care, or a rehabilitation setting, preferably with a geriatric population
Strong knowledge of Microsoft applications to include Outlook and Word. Proficient with workflow management tools and a CRM
Ability to data input into a digital platform while discussing care needs with a claimant or member
Ability to handle inbound and outbound calls with claimants, family members, facilities and agencies
Excellent communication skills, both oral and written, with a customer service focused attitude to build rapport and relationships
Ability to meet daily tracked standards in both production and quality.
Excellent computer, data input and technical skills including working with multiple screens.
Demonstrate technical and professional expertise through problem resolution, while maintaining composure. Ability to effectively communicate with both internal and external customers at all levels
Robust critical thinking capabilities, coupled with the ability for independent decision making
Demonstrate technical and professional expertise through problem resolution, while maintaining composure
Strong multi-tasking, time management and follow-up skills to complete tasks in time sensitive manner
Ability to independently resolve service issues and follow escalation protocol on issues
Ability to make positive impressions over the phone and build rapport with clients, despite conversations that can be difficult or emotion filled
Ability to work remotely in a quiet environment with strong, reliable internet while maintaining production levels
Nice to have
BSN or equivalent
Knowledge of Long Term Care settings and residents
Previous experience with Long Term Care, Medicare, or Medicaid Assessments
Telephonic case management experience
Bilingual
Employee Benefits & Well-Being
Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.
Competitive Compensation & Total Rewards Incentives
Comprehensive Healthcare Coverage
Multiple 401(k) Savings Plan Options
Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
Disability, Life, and Long Term Care Insurance
Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
Caregiver and Mental Health Support Services
This position is available to remote applicants residing in the United States. The base salary pay range for this role starts at a minimum rate of $51,800. up to the maximum of $95,900. An employee’s pay position within the base salary pay range will be based on several factors at the time of this job posting including but not limited to geographic location, experience, and qualifications. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 5% of your base compensation.
The final determination on base pay for this position will be based on multiple factors to ensure pay equity within the organization.
Other
Insurance
$69k-82k (estimate)
03/25/2024
06/06/2024
genworth.com
CHICAGO, IL
3,000 - 7,500
2004
JIM CROVATTO
$5B - $10B
Insurance
Genworth Financial, Inc. is a leading insurance holding company committed to helping families achieve the dream of home ownership and address the financial challenges of aging through its leadership positions in mortgage insurance and long term care insurance. Headquartered in Richmond, Virginia, Genworth traces its roots back to 1871. Our products and services are offered through financial intermediaries, advisors, independent distributors and sales specialists.