Our Company

Gentiva is an industry leader in hospice, palliative and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

Overview

We are looking for an IT Support Technician II to join our team. This position will report directly to the Senior Manager of IT Operations.

About You

• Must have at least 2-3 years of strong helpdesk and customer service experience
• Excellent written and verbal communication.
• Ability to remain calm, patient and empathetic with non-technical users that are frustrated and/or under stress
• Ability to work in a support desk environment remotely, as well as onsite in our Mooresville, NC office (when required)
• Experience supporting within a Windows 10 environment
• Experience supporting MS o365 and Teams is a plus.
• Experience supporting VDI (Horizon VMWare specifically a plus)
• Experience with ticket management systems (ServiceNow a plus)
• Experience with MDM (Mobile Device Management) applications (MobiControl and Android Enterprise a plus)
• Acts as a role model within and outside the company
• Ensures compliance with rules and regulations

This role requires full COVID-19 vaccination.

We Offer

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
• Competitive Salaries
• Professional Growth and Development Opportunities

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Location