Summary:

The Host/Hostess represents our entire service staff by being the first and last point of contact a customer has while in the restaurant. The host performs an essential function for the server by seating guests and by following seating chart rotation, which ensures higher guest satisfaction. The Host is responsible for the receiving and seating of guests and performing a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas; performing all other responsibilities as directed by the business or as assigned by management.

Essential Functions:

• Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following customer service standards
• Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times
• Set tables with forks and napkins; maintain neat and clean work station during service
• Seats guests and presents the menu and any specials seats according to company standards
• Communicates with the wait staff and other restaurant personnel to ensure the guests' experience meets concept/company standards
• Performs the tasks of the bus person as required
• Patrol assigned station, refilling water/tea/soda, removing service items and condiments per establishment procedures
• Cleans windows, floors and entrances, completes assigned sidework and signs checklists
• Perform other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the takeout areas and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, sriracha and soy sauce bottles).

Qualifications

• Customer service experience preferred
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
• Ability to bend, twist, and stand to perform normal job functions
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers