6 PM Front Desk Supervisor-Crowne Plaza Jobs in Indianapolis, IN

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PM Front Desk Supervisor-Crowne Plaza

General Hotels Corporation

Indianapolis, IN | Full Time

$35k-49k (estimate)

1 Month Ago

Front Desk Supervisor PM shift

Fairfield Indianapolis

Indianapolis, IN | Full Time

$36k-50k (estimate)

1 Week Ago

Front Desk Supervisor-Crowne Plaza Indianapolis Airport

General Hotels Corporation

Indianapolis, IN | Full Time

$36k-50k (estimate)

2 Months Ago

Front Desk Agent-Crowne Plaza

General Hotels Corporation

Indianapolis, IN | Full Time

$26k-35k (estimate)

2 Months Ago

Front Desk Agent-Crowne Plaza Indianapolis Downtown

General Hotels Corporation

Indianapolis, IN | Full Time

$27k-36k (estimate)

2 Weeks Ago

Front Desk Agent-Crowne Plaza Indianapolis Airport

General Hotels Corporation

Indianapolis, IN | Full Time

$27k-36k (estimate)

2 Months Ago

PM Front Desk Supervisor-Crowne Plaza

$35k-49k (estimate)

Full Time 1 Month Ago

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General Hotels Corporation is Hiring a PM Front Desk Supervisor-Crowne Plaza Near Indianapolis, IN

***DAILY PAY, INSURANCE AFTER 30 DAYS, PAID TIME OFF, HOTEL DISCOUNTS***

Unique among downtown hotels, the Crowne Plaza Indianapolis Downtown Union Station features authentic Pullman train car guest rooms resting on their original tracks and part of America’s first union station in a setting that is on the National Registry of Historic Places. Conveniently located in the heart of downtown and connected to the Indiana Convention Center makes us a leading hotel in the Indianapolis downtown hospitality industry.

The Crowne Plaza Indianapolis Downtown Union Station is locally owned and managed by General Hotels Corporation; a premier hotel management company providing award-winning hotel accommodations at all well-known hotel brands throughout the Midwest.

JOB DESCRIPTION

This position is a great career move if you have a passion for the hospitality industry with at least two (2) years of hotel guest services experience and ready to make a career move. The Front Desk Supervisor will supervise the Guest Services staff while providing friendly efficient service. In this position you will have a direct impact on the overall experience of our guests and be responsible for ensuring 100% satisfaction from arrival to check-out. The ideal candidate for this position will be someone who has a passion for guest service, values problem resolution and enjoys working in a fast-paced environment.

DUTIES AND RESPONSIBILITIES

Supervise the Guest Services staff
Welcome guests in a friendly, prompt and professional manner
Assist Guest Services staff, as needed, with any guest concerns
Follow established hotel procedures at all times
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Maintain positive communication between all departments
MOD Shifts as needed

JOB REQUIREMENTS & EXPECTATIONS

MUST HAVE A MINIMUM OF (2) YEARS HOTEL GUEST SERVICES EXPERIENCE TO BE CONSIDERED FOR THIS POSITION.

Must have a minimum of (2) years of hotel guest services experience
Must have a passion for the hospitality industry and the ability to provide exceptional service
Attendance and punctuality is crucial for this role
Ability to stand for lengths of time
Strong communication skills
Detail oriented to ensure all reservations and billing are correct
Ability to lead and to work as part of a team
Deliver great customer service and ensure guest satisfaction
Take action to solve guest concerns using service recovery guidelines
Must have flexibility and be able to work nights, weekends and/or holidays
Prior Opera training and/or knowledge is preferred

Benefits include:

Excellent health/dental/vision benefits package

Company paid basic life insurance

Paid Time Off (PTO Benefit)

401k

Reduced hotel room rates at all IHG brands

Job Summary

JOB TYPE

Full Time

SALARY

$35k-49k (estimate)

POST DATE

03/13/2023

EXPIRATION DATE

04/02/2024

WEBSITE

genhotels.com

HEADQUARTERS

KOKOMO, IN

SIZE

<25

FOUNDED

1962

CEO

MARILYN LOWE

REVENUE

<$5M

Related Companies

About General Hotels Corporation

General Hotels Corporation is a leading hotel developer, owner/operator and third-party hotel management company celebrating over 50 years of progressive hotel management and development. The organization currently operates 60 hotels representing nearly 5,000 hotel rooms. General Hotels Corporations portfolio includes independent hotels and franchises of nationally recognized brand hotels across full service, select service and extended stay segments including Candlewood Suites, Crowne Plaza, Comfort Inn, Holiday Inn, Holiday Inn Express, Holiday Inn Express & Suites, Homewood Suites, Hampton ...Inn, Hampton Inn & Suites, Hyatt Place, Courtyard, SpringHill Suites, TownePlace Suites, Fairfield Inn, Best Western Plus and Wingate. More
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