2 Front Desk Supervisor-SpringHill Suites Jobs in Terre Haute, IN
General Hotels Corporation is Hiring a Front Desk Supervisor-SpringHill Suites Near Terre Haute, IN
- A positive upbeat demeanor
- Front Desk Supervisory experience
- Must be available from 3 pm to 11 pm 5 days a week (Days of the week may Vary)
- Must be available to work Weekends
- Must have Excellent guest service skills
- Must act and look the part by setting a professional, positive example at all times
- Must have the ability to make it happen by being perceptive, finding a way to say ‘yes’ and taking ownership
- Having Marriott Experience a BIG PLUS!
- Must speak fluent English, other languages a plus.
- Must be able to pass criminal and driving background check
- Must have valid driver’s license.
- Manage Hotel Operations between the hours of 3:00 pm to 11:00 pm.
- Assist in all Hotel operations as needed
- Attend Weekly Managers Social with guest.
- Address all guest concerns on property and by answering guest service surveys
- Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.
- Complete Front Desk operations checklist—Reviewing Arrivals, Departures, Billing, Direct Billing, 3rd party reservations and Extended Stay accounts.
- Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
- Perform other duties as assigned. Will serve as Manager on Duty (MOD) on a regular basis.
- Work closely with Front Desk, Kitchen Team, Maintenance and Housekeeping to ensure guest requests are resolved
- Checking Guest in, processing payment and assigning rooms.
- Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
- Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
- Conduct routine inspections of the front office, guest rooms (as needed), and public areas and take immediate actions to correct any deficiencies.
- Reports directly to the General Manager.
Job Summary
Full Time
$33k-46k (estimate)
04/24/2023
05/19/2024
genhotels.com
KOKOMO, IN
<25
1962
MARILYN LOWE
<$5M
Related Companies
About General Hotels Corporation
General Hotels Corporation is a leading hotel developer, owner/operator and third-party hotel management company celebrating over 50 years of progressive hotel management and development. The organization currently operates 60 hotels representing nearly 5,000 hotel rooms. General Hotels Corporations portfolio includes independent hotels and franchises of nationally recognized brand hotels across full service, select service and extended stay segments including Candlewood Suites, Crowne Plaza, Comfort Inn, Holiday Inn, Holiday Inn Express, Holiday Inn Express & Suites, Homewood Suites, Hampton ...Inn, Hampton Inn & Suites, Hyatt Place, Courtyard, SpringHill Suites, TownePlace Suites, Fairfield Inn, Best Western Plus and Wingate.
More
Show less
Similar Jobs
Popular Articles
