Company Generac Power Systems
Name Service Operations Program Specialist II
Req # 65284
Employment Type Full Time
Shift 1st
While Generac is always evolving, our commitment to local and distant communities remains steadfast. Throughout the company’s history, we’ve been dedicated to helping those in need, both in our day-to-day roles and in our efforts to give back. This commitment is our responsibility, pride, and passion. We create products that support people and that philosophy flows into all we do. A career at Generac means contributing your time and skills to create something that has a bigger impact and the potential to change the industry.
The Service Operations Program Specialist II assists the Program Manager in service operations involvement in the Generac Development Process (GDP) projects under general supervision and minimal guidance form leadership and higher level Service Operations Program Specialists. This role provides sustained improvement to critical Service Operations processes to help management achieve strategic goals, support release of new product and impact financial results. This position also participates in the Product Review and Resolution (PR&R) process which includes: Identification of product quality issues in the field and qualifying the scope of the issue and reporting pertinent data to the PR&R team for root cause analysis and final resolution in a timely and cost effective manner. Develops the execution plan for all service deliverables including technical publications, training, and spare parts.
Essential Duties and Responsibilities:
Service Operations
Support the Service Operations Program Manager to make sure all deliverables are met within the different level Generac Product Development processes.
Ensure project elements are tracked and fulfilled by the various stakeholders
Help implement activities on planning processes to assist program Key Stakeholders with delivering key milestones in the program
Participate in the Failure Mode Effect Analysis (FMEA) teams
Track actions within the PR&R Quality process
Contribute to the documentation of customers’ definition and expectation of quality issues
Intermediate levels of proficiency within the current project tracking software to track multiple NPI projects, and create forms and reports
Proven advanced levels of product knowledge by acting as the service lead for projects in multiple product groups
Parts Creation
Lead in handling the Service Part Phase In/Out action plan
Create PNs and Service Kits and release them within Windchill and SAP
Demonstrate the ability to investigate issues with unavailable service parts (via change notices, part obsolescence, etc.) and develop solutions to ensure serviceability of our products
Other Duties as assigned, which may include: Mentorship of lower level Service Operations Specialists Help coordinate communication activities that highlight and publicize plan, timeliness, goals and reach milestones to achieve product service readiness. Achieve protector series certification from the Eagle training team
Minimum Qualifications:
Bachelor’s degree or equivalent experience
3 years project management or related technical experience Preferred Qualifications:
Experience using Windchill or similar Product Lifecycle Management (PLM) software
Experience working on a technical cross-functional project team
Experience within a technical field such as Service, Hardware and/or Systems engineering. Strong troubleshooting skills.
Experience working with quality improvements/problem solving using 8D/DMIC/PDCA phase methodologies and supporting tools
Experience in project leadership or driving new product introduction (NPI) Knowledge, Skills, and Abilities:
Solid knowledge of engine maintenance to include: air cooled, liquid cooled units, gas, diesel, LP, and natural gas fuel systems
Strong foundation of basic mechanical and electrical (AC/DC) fundamental theory
Proven customer service ability
Intermediate knowledge of Microsoft Office Suite, and data analysis skills
Ability to work with large volumes of process data and statistical methods
Strong verbal and written communication skills
Ability to work independently and possesses a level of functional expertise necessary to influence and execute technical and project delivery. Great reasons to work for Generac:
Competitive Benefits: Health, Dental, Vision, 401k and many more
State-of-the-art facility with an onsite gym, walking trails, café, free parking and many employee activities
Scheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workers
Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators
Make a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time.
We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.
We’re an inclusive company that celebrates differences and keeps equity and respect at the forefront.
We offer product loan and discount programs
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel required.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”