Need a nice person to check in guests, collect balance, help guests with the reservations, and manage housekeepers to be sure rooms are clean, Answer phone calls, emails and over all operation of the beach hotel facility.
Qualifications
•Must possess basic computer, analytical and problem-solving skills
•Must have schedule flexibility for shift from 2 to 9 pm, as well as weekends and holidays
Ability to lift, pull, and push moderate weight
•Professional appearance and conduct
esponsibilities
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Front Desk associates contribute to the hotel's commitment to high quality guest service and teamwork and must be reliable and the kind of person who appreciates high standards of excellence
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Greeting all guests (internal and external)
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Processing guest reservations, check-ins and check-outs
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Maintaining accurate guest information in the hotel property management system
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Handling collection efforts of all in-house balances and notifying management of potential liabilities
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Balancing all cash, check, credit card and ledger accounts through verification, shift reports and performing audit functions if assigned
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Handling cash and credit payments in compliance with the hotel’s cash handling policy and PCI compliance
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Responding to all guest requests efficiently
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Ensuring guest satisfaction, approaching all encounters with guests and employees in a friendly, efficient and service-oriented manner
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Providing information to guests about hotel policies, services and amenities
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Managing a multi-line phone system while providing exceptional customer service over the phone
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Performing welcome calls after each check-in
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Responsible for the safety of hotel guests and the asset itself
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Running the audit, confirming accuracy and addressing any discrepancies
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Responsible for the safekeeping of guests and hotel property
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Ability to carry out fire panel and safety protocols, directing guests in the event of an emergency
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Communicating all overnight situations to management
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Ability to handle high-stress situations
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Handling and distributing guest packages and mail
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Maintaining cleanliness of public areas and sanitizing frequently
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Preparing and servicing the hotel breakfast buffet
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Completing daily checklists and logs
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Processing H Market transactions and re-stocking inventory as needed
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Effectively communicating all pertinent information to other associates and departments
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Job Types: Full-time, Part-time

Pay: $16.50 - $22.44 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person